GC Retail Lessons Lead Store 246

Guitar Center•Portland, OR

About The Position

The Lessons Lead helps Guitar Center create an inclusive, customer-first environment that supports its mission to develop lifelong musicians and enable people to experience the joy of creating music. This role is responsible for providing a positive experience for customers and students by selling lesson and rehearsal packages, answering questions, and showing customers the Lessons facility. The Lessons Lead also supports instructors and students through schedule coordination, maintains lesson and rehearsal schedules, and helps ensure facility systems are functioning properly. The successful candidate is customer-focused, approachable, knowledgeable, and able to resolve customer service issues. They communicate clearly and courteously with diverse internal and external stakeholders, manage time and resources effectively, and handle multiple tasks with attention to detail in a fast-paced environment. The position also requires the ability to lead, manage, and mentor others, provide constructive feedback, and develop direct reports.

Requirements

At least 3 years of relevant work experience in musical instruction, administration, or non-instructional retail work.
Ability to lift up to 25 pounds.
Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Ability to provide excellent customer service and handle customer service issues.
Strong written and verbal communication skills.
Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
Ability to lead, manage, and mentor others, including a geographically dispersed team.

Nice To Haves

Associate’s degree.
Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

Increase lesson-program student count by driving and maintaining sales and promotional programs.
Sell rehearsal space.
Communicate with parents and students to ensure a positive overall experience.
Guide instructors, their teaching and non-teaching schedules, and students by coordinating lesson schedules with instructor availability.
Maintain and increase curriculum sales.
Ensure systems are functioning properly.
Maintain the facility’s lesson and rehearsal schedules.
Perform additional duties as assigned.
Lead, manage, and mentor others; provide positive and constructive feedback and develop direct reports.

Benefits

Gig leave for employee-musicians to take time off to tour and return to their job.
Medical benefits.
Dental insurance.
Vision insurance.
401(k) with company match.
Mental health support.
Paid sick time.
Paid holidays.
Paid vacation time.
Employee discount program.
Tuition reimbursement options.