GC Retail Lessons Lead Store 246

The Guitar Center Company • Portland, OR

3d

About The Position

The Lessons Lead is responsible for creating a positive experience for customers and students by selling lesson and rehearsal packages, answering questions, and providing tours of the Lessons facility. The role supports Guitar Center’s mission to nurture lifelong musicians and create an inclusive, customer-first environment.

The successful candidate is customer-focused, approachable, knowledgeable, and able to handle service issues. They communicate clearly and courteously with diverse internal and external stakeholders, manage time and details in a fast-paced environment, and lead, mentor, and provide feedback to others. The role includes coordinating instructor and student schedules, maintaining lesson and rehearsal operations, and supporting lesson-program sales and curriculum sales.

Requirements

• At least 3 years of relevant work experience in musical instruction, administration, or non-instructional retail work.
• Ability to lift up to 25 pounds.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Customer service skills and the ability to provide an excellent customer experience.
• Clear, concise, positive, and courteous written and verbal communication skills.
• Strong organizational, multitasking, and attention-to-detail skills in a fast-paced, high-urgency environment.
• Ability to lead, manage, and mentor others, provide constructive feedback, and manage a geographically dispersed team.

Nice To Haves

• Associate’s degree.
• Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

• Increase student enrollment in the lesson program by driving and maintaining sales and promotional programs.
• Sell rehearsal space.
• Communicate with parents and students to ensure a positive experience.
• Guide instructors, including their teaching and non-teaching schedules, and coordinate lesson schedules with instructor availability.
• Maintain and increase curriculum sales.
• Ensure systems are functioning properly.
• Maintain the facility’s lesson and rehearsal schedules.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.
• Gig leave for employee musicians to take time off to tour and return to their job.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed