GC Retail Lessons Lead Store 613

Guitar Center • Cincinnati, OH

6h

About The Position

Guitar Center's Lessons Lead helps create a positive experience for customers and students by selling lesson and rehearsal packages, answering questions, and providing tours of the Lessons facility. The role supports the growth of the lesson program, coordinates instructor and student schedules, maintains lesson and rehearsal schedules, and helps ensure facility systems are functioning properly. The successful candidate provides customer-focused service, communicates effectively with diverse stakeholders, stays organized in a fast-paced environment, and leads, mentors, and supports instructors and other team members.

Requirements

• At least 3 years of relevant work experience in musical instruction, administration, or non-instructional retail.
• Ability to lift up to 25 pounds.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Customer service skills and the ability to provide an excellent customer experience.
• Clear, concise, positive, and courteous written and verbal communication skills.
• Strong organizational, multitasking, and attention-to-detail skills in a fast-paced, high-urgency environment.
• Ability to lead, manage, and mentor others and develop direct reports.

Nice To Haves

• Associate's degree.
• Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

• Increase student enrollment in the lesson program by driving and maintaining sales and promotional programs.
• Sell rehearsal space.
• Communicate with parents and students to ensure a positive overall experience.
• Guide instructors, including coordinating teaching and non-teaching schedules, and coordinate lesson schedules with instructor availability.
• Maintain and increase curriculum sales.
• Ensure systems are functioning properly.
• Maintain the facility's lesson and rehearsal schedules.
• Answer customer questions and provide tours of the Lessons facility.
• Lead, manage, and mentor others; provide positive and constructive feedback.
• Perform additional duties as assigned.

Benefits

• Gig leave for employee musicians to take time off to perform and return to their job after a tour.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed