GC Retail Lessons Lead Store 393

Guitar Center • Maple Grove, MN

4h

About The Position

The Lessons Lead is responsible for providing an excellent experience for customers and students at Guitar Center. The role promotes and sells lesson and rehearsal packages, answers customer questions, and gives tours of the Lessons facility. The Lessons Lead helps grow the lesson program, coordinates schedules among instructors and students, supports instructors, maintains lesson and rehearsal schedules, and ensures systems function properly. Success in this role calls for customer focus, clear and courteous communication, strong organization and attention to detail, and the ability to lead, manage, and mentor others.

Requirements

• At least 3 years of relevant work experience in musical instruction, administration, or non-instructional retail work.
• Ability to lift up to 25 pounds.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Customer service skills and the ability to provide a positive customer experience.
• Clear, courteous written and verbal communication skills.
• Strong organizational skills, ability to multitask, and attention to detail.
• Ability to lead, manage, and mentor others, including a geographically dispersed team.

Nice To Haves

• Associate’s degree.
• Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

• Increase student enrollment in the lesson program by driving and maintaining sales and promotional programs.
• Sell rehearsal space.
• Communicate with parents and students to ensure a positive overall experience.
• Guide instructors, including coordinating teaching and non-teaching schedules, and coordinate lesson schedules with instructor availability.
• Maintain and increase curriculum sales.
• Ensure systems are functioning properly.
• Maintain lesson and rehearsal schedules for the facility.
• Assist customers with questions and provide tours of the Lessons facility.
• Lead, manage, and mentor others, provide feedback, and develop direct reports to help ensure goals are met.
• Perform additional duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Company 401(k) match
• Mental health support
• Paid sick time
• Paid holidays
• Paid vacation time
• Employee discount program
• Tuition reimbursement options
• Gig leave for musician employees
• Eligibility to participate in the Company bonus program based on Company performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed