GC Retail Lessons Lead Store 776

Guitar Center•Ft Myers, FL

About The Position

Guitar Center’s Lessons Lead helps provide a positive experience for customers and students by selling lesson and rehearsal packages, answering questions, and touring customers through the Lessons facility. The role supports the lesson program’s growth, coordinates instructor and student schedules, maintains lesson and rehearsal schedules, and helps ensure systems function properly. The Lessons Lead also provides guidance and mentorship to instructors and helps maintain and increase curriculum sales. Successful candidates demonstrate customer focus, clear and courteous communication, organization, attention to detail, and the ability to lead, manage, and mentor others. Guitar Center describes its mission as nurturing lifelong musicians and helping people experience the joy of creating music, while creating inclusive environments that put customers first.

Requirements

At least 3 years of relevant work experience in musical instruction, administration, or non-instructional retail work.
Ability to lift up to 25 pounds.
Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Customer-service skills and the ability to provide a positive customer experience and address customer-service issues.
Clear, concise, positive, and courteous written and verbal communication with diverse internal and external stakeholders.
Organizational, multitasking, and attention-to-detail skills for a fast-paced, high-urgency environment.
Ability to lead, manage, and mentor others, provide constructive feedback, and develop direct reports.
Ability to manage a geographically dispersed team.

Nice To Haves

Associate’s degree.
Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

Increase student enrollment in the lesson program by driving and maintaining sales and promotional programs.
Sell rehearsal space.
Communicate with parents and students to ensure a positive overall experience.
Guide instructors, students, and instructor schedules, including teaching and non-teaching schedules, by coordinating lesson times with instructor availability.
Maintain and increase curriculum sales.
Ensure systems are functioning properly.
Maintain the facility’s lesson and rehearsal schedules.
Perform additional duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) with company match
Mental health support
Paid sick time
Paid holiday time
Paid vacation time
Employee discount program
Tuition reimbursement options
Gig leave for musician employees to take time off to tour and return to their job