GC Retail Lessons Lead Store 321

Guitar Center • Portage, MI

3h

About The Position

The Lessons Lead is responsible for ensuring an excellent experience for Guitar Center customers and students. The role sells lesson and rehearsal packages, answers customer questions, and provides tours of the Lessons facility. It also supports instructors, students, and parents while coordinating schedules and maintaining lesson and rehearsal operations.

Successful candidates are customer-focused, approachable, and able to communicate clearly and courteously with diverse audiences. They are organized, attentive to detail, and capable of multitasking in a fast-paced environment. The role also requires the ability to lead, manage, and mentor others, provide constructive feedback, and manage a geographically dispersed team.

Requirements

• At least 3 years of relevant work experience in musical instruction, administration, or non-instructional retail work.
• Ability to lift up to 25 pounds.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to provide excellent customer service and handle customer service issues.
• Strong written and verbal communication skills.
• Organizational skills, attention to detail, and ability to multitask in a fast-paced, high-urgency environment.
• Ability to lead, manage, and mentor others, provide feedback, and manage a geographically dispersed team.

Nice To Haves

• Associate’s degree.
• Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

• Increase student enrollment in the lesson program by driving and maintaining sales and promotional programs.
• Sell rehearsal space.
• Communicate with parents and students to ensure a positive overall experience.
• Guide instructors, their teaching and non-teaching schedules, and students by coordinating lesson schedules with instructor availability.
• Maintain and increase curriculum sales.
• Ensure systems are functioning properly.
• Maintain the facility’s lesson and rehearsal schedules.
• Sell lesson packages, assist customers with questions, and provide tours of the Lessons facility.
• Perform additional duties as assigned.

Benefits

• Gig leave for employee-musicians to take time off to perform and return to their job after a tour.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Mental health support.
• Paid sick time.
• Paid holiday time.
• Paid vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed