GC Retail Lessons Lead Store 834

Guitar Center • Hagerstown, MD

2d

About The Position

The Lessons Lead at Guitar Center is responsible for creating a positive experience for customers and students by selling lesson and rehearsal packages, answering questions, and providing tours of the Lessons facility. The role supports the lesson program’s growth, coordinates instructors and student schedules, maintains lesson and rehearsal schedules, and helps ensure facility systems function properly. The position also includes guiding, managing, and mentoring instructors and supporting a positive experience for parents and students.

Requirements

• At least 3 years of relevant work experience in musical instruction, administration, or non-instructional retail.
• Ability to lift up to 25 pounds.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Customer service skills and the ability to provide an excellent customer experience.
• Clear, concise, positive, and courteous written and verbal communication skills.
• Organizational skills, attention to detail, and the ability to multitask in a fast-paced, high-urgency environment.
• Ability to lead, manage, and mentor others, provide feedback, and manage a geographically dispersed team.

Nice To Haves

• Associate’s degree.
• Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

• Increase student enrollment in the lesson program by driving and maintaining sales and promotional programs.
• Sell rehearsal space.
• Communicate with parents and students to ensure a positive overall experience.
• Guide instructors, manage their teaching and non-teaching schedules, and coordinate lesson schedules with instructor availability.
• Maintain and increase curriculum sales.
• Ensure systems are functioning properly.
• Maintain the facility’s lesson and rehearsal schedules.
• Perform additional duties as assigned.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.
• Gig leave for employee-musicians to take time off to perform on tour.
• Eligibility to participate in the Guitar Center Company bonus program based on Company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed