GC Retail Lessons Lead Store 109

Guitar Center • Orange, CA

8h

About The Position

Guitar Center’s Lessons Lead helps create a positive experience for customers and students by selling lesson and rehearsal packages, answering questions, and providing tours of the Lessons facility. The role supports the company’s mission to develop lifelong musicians and make music accessible to customers and students.

The successful candidate demonstrates strong customer focus, clear and courteous communication, organization and attention to detail in a fast-paced environment, and the ability to lead, manage, and mentor others. The position also involves coordinating instructors, students, schedules, curriculum sales, and facility systems.

Requirements

• At least 3 years of relevant work experience in musical instruction, administration, or non-instructional retail.
• Ability to lift up to 25 pounds.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Customer service skills and the ability to provide an excellent customer experience.
• Clear, concise, positive, and courteous written and verbal communication with diverse individuals and stakeholders.
• Organizational and time-management skills, attention to detail, and ability to multitask in a fast-paced, high-urgency environment.
• Ability to lead, manage, and mentor others; provide positive and constructive feedback; and manage a geographically dispersed team.

Nice To Haves

• Associate’s degree.
• Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

• Increase student enrollment in the lesson program by driving and maintaining sales and promotional programs.
• Sell rehearsal space.
• Communicate with parents and students to support a positive overall experience.
• Guide instructors, including coordinating teaching and non-teaching schedules, and coordinate lesson schedules with instructor availability.
• Maintain and increase curriculum sales.
• Ensure systems are functioning properly.
• Maintain the facility’s lesson and rehearsal schedules.
• Perform additional duties as assigned.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Mental health support.
• Paid sick time.
• Paid holidays.
• Paid vacation time.
• Employee discount program.
• Tuition reimbursement options.
• Gig leave for musician employees to take time off to perform and return to their job.
• Eligibility to participate in the Guitar Center Company bonus program based on Company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed