GC Retail Lessons Lead Store 815

Guitar Center • Tonawanda, NY

1d

About The Position

Guitar Center’s Lessons Lead helps create a positive experience for customers and students by selling lesson and rehearsal packages, answering questions, and touring customers through the Lessons facility. The role supports Guitar Center’s mission to nurture lifelong musicians and make music accessible to musicians and non-musicians alike, while contributing to an inclusive, customer-first environment.

The Lessons Lead drives student enrollment and curriculum sales, sells rehearsal space, coordinates instructor availability and lesson schedules, maintains lesson and rehearsal schedules, and ensures systems are functioning properly. The role also communicates with parents and students and provides guidance to instructors. Successful candidates demonstrate strong customer focus, interpersonal communication, organization, attention to detail, and the ability to lead, manage, and mentor others.

Requirements

• At least 3 years of relevant work experience in musical instruction, administration, or retail non-instruction work.
• Ability to lift up to 25 pounds.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to provide excellent customer service and address customer service issues.
• Ability to communicate clearly, courteously, and positively with diverse internal and external stakeholders.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced, high-urgency environment.
• Ability to lead, manage, and mentor others, provide constructive feedback, and develop direct reports.

Nice To Haves

• Associate’s degree.
• Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

• Increase student enrollment in the lesson program by driving and maintaining sales and promotional programs.
• Sell rehearsal space.
• Communicate with parents and students to ensure a positive overall experience.
• Guide instructors, students, and schedules, including coordinating lesson times with instructor availability.
• Maintain and increase curriculum sales.
• Ensure systems are functioning properly.
• Maintain lesson and rehearsal schedules for the facility.
• Perform additional duties as assigned.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.
• Gig leave for employee musicians to take time off to perform on tour and return to their job.
• Eligibility to participate in the Guitar Center Company bonus program based on company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed