GC Retail Lessons Lead Store 625

Guitar Center•Evansville, IN

About The Position

Guitar Center’s Lessons Lead helps create a positive experience for customers and students by selling lesson and rehearsal packages, answering questions, and providing tours of the Lessons facility. The role supports Guitar Center’s mission to nurture lifelong musicians and make music accessible in an inclusive, customer-first environment. The Lessons Lead drives student enrollment and curriculum sales, sells rehearsal space, coordinates instructor and student schedules, and maintains lesson and rehearsal schedules. The position also provides guidance to instructors, helps ensure systems function properly, communicates with parents and students, and leads and mentors others. Success in the role requires strong customer service, communication, organizational, and performance-management skills, including the ability to manage a geographically dispersed team and work in a fast-paced environment.

Requirements

At least 3 years of relevant work experience in musical instruction, administration, or non-instructional retail work.
Ability to lift up to 25 pounds.
Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Customer service skills and ability to provide an excellent customer experience.
Clear, concise, positive, and courteous written and verbal communication skills with diverse internal and external stakeholders.
Organizational skills, attention to detail, and ability to multitask and complete tasks thoroughly and promptly in a fast-paced, high-urgency environment.
Ability to lead, manage, and mentor others, provide feedback, develop direct reports, and manage a geographically dispersed team.

Nice To Haves

Associate’s degree.
Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

Increase student enrollment in the lesson program by driving and maintaining sales and promotional programs.
Sell rehearsal space.
Communicate with parents and students to support a positive overall experience.
Provide guidance to instructors, their teaching and non-teaching schedules, and students by coordinating lesson schedules with instructor availability.
Maintain and increase curriculum sales.
Ensure systems are functioning properly.
Maintain lesson and rehearsal schedules for the facility.
Lead, manage, and mentor others; provide effective positive and constructive feedback and develop direct reports.
Perform additional duties as assigned.

Benefits

Gig leave for musician employees to take time off to tour and return to their job afterward.
Medical insurance.
Dental insurance.
Vision insurance.
401(k) with company match.
Mental health support.
Paid sick time.
Paid holidays.
Paid vacation time.
Employee discount program.
Tuition reimbursement options.