GC Retail Lessons Lead Store 625

The Guitar Center Company • Evansville, IN

3d

About The Position

The Lessons Lead is responsible for creating a positive experience for customers and students by selling lesson and rehearsal packages, answering customer questions, and giving tours of the Lessons facility. The role supports Guitar Center’s mission to nurture lifelong musicians and provide inclusive, customer-focused environments.

The Lessons Lead drives lesson-program enrollment and curriculum sales, sells rehearsal space, supports communication with parents and students, coordinates instructor and student schedules, and ensures facility systems and schedules are maintained. The role also provides guidance and mentorship to instructors and helps manage performance and customer service.

Requirements

• At least 3 years of relevant work experience in musical instruction, including administration or non-instructional retail work.
• Ability to lift up to 25 pounds.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Customer service skills and the ability to provide an excellent customer experience.
• Clear, concise, positive, and courteous written and verbal communication skills.
• Strong organizational, multitasking, and attention-to-detail skills in a fast-paced, high-urgency environment.
• Ability to lead, manage, and mentor others and manage a geographically dispersed team.

Nice To Haves

• Associate’s degree.
• Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

• Increase student enrollment in the lesson program by driving and maintaining sales and promotional programs.
• Sell rehearsal space.
• Communicate with parents and students to ensure a positive experience.
• Guide instructors, including their teaching and non-teaching schedules, and coordinate lesson schedules with instructor availability.
• Maintain and increase curriculum sales.
• Ensure systems are functioning properly.
• Maintain lesson and rehearsal schedules for the facility.
• Provide tours of the Lessons facility and assist customers with questions.
• Lead, manage, and mentor others, providing positive and constructive feedback.
• Handle additional duties as assigned.

Benefits

• Gig leave for musician employees to take time off to perform on tour and return to their job afterward.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed