GC Retail Lessons Lead Store 821

Guitar Center•Springfield, NJ

About The Position

Guitar Center’s Lessons Lead helps create a positive experience for customers and students by selling lesson and rehearsal packages, answering questions, and providing tours of the Lessons facility. The role supports the company’s mission to develop lifelong musicians and foster inclusive, customer-first environments. The Lessons Lead drives and maintains lesson-program sales and promotions, coordinates instructors’ teaching and non-teaching schedules with student availability, supports instructors and students, maintains lesson and rehearsal schedules, and helps ensure facility systems function properly. The position also involves leading, managing, and mentoring others, including providing constructive feedback and managing a geographically dispersed team. Additional duties may be assigned.

Requirements

At least 3 years of relevant work experience in musical instruction, administration, or retail non-instruction work.
Ability to lift up to 25 pounds.
Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Customer-service skills and the ability to provide an excellent customer experience.
Clear, concise, positive, and courteous written and verbal communication skills with diverse individuals and stakeholders.
Organizational skills, attention to detail, and ability to multitask in a fast-paced, high-urgency environment.
Ability to lead, manage, and mentor others, provide feedback, and manage a geographically dispersed team.

Nice To Haves

Associate’s degree.
Skilled understanding of Guitar Center retail systems and processes.

Responsibilities

Increase student enrollment in the lesson program by driving and maintaining sales and promotional programs.
Sell rehearsal space.
Communicate with parents and students to ensure a positive overall experience.
Guide instructors, their teaching and non-teaching schedules, and students by coordinating lesson schedules with instructor availability.
Maintain and increase curriculum sales.
Ensure systems are functioning properly.
Maintain lesson and rehearsal schedules for the facility.
Lead, manage, and mentor others; provide positive and constructive feedback and develop direct reports.
Handle customer service issues as needed.
Perform additional duties as assigned.

Benefits

Gig leave for musician employees to take time off to perform and return to their jobs afterward.
Medical insurance.
Dental insurance.
Vision insurance.
401(k) with company match.
Mental health support.
Paid sick time.
Paid holidays.
Paid vacation time.
Employee discount program.
Tuition reimbursement options.
Eligibility to participate in the Guitar Center Company bonus program based on Company performance.