GC Retail Lessons Lead Store 742
About The Position
The Lessons Lead is responsible for ensuring a positive experience for customers and students by selling lesson and rehearsal packages, answering customer questions, and providing tours of the Lessons facility. The role supports Guitar Center’s mission to nurture lifelong musicians and create inclusive, customer-first environments. The successful candidate demonstrates customer focus, clear and courteous communication, strong organizational skills, and the ability to lead, manage, and mentor others. They help develop direct reports, provide constructive feedback, and manage a geographically dispersed team.
Requirements
- At least 3 years of relevant work experience in musical instruction, including administration or non-instructional retail work.
- Ability to lift up to 25 pounds.
- Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Customer service skills and the ability to provide an excellent customer experience.
- Clear, concise, positive, and courteous written and verbal communication skills.
- Strong organizational skills, ability to multitask, and attention to detail in a fast-paced, high-urgency environment.
- Ability to lead, manage, and mentor others, provide feedback, and manage a geographically dispersed team.
Nice To Haves
- Associate’s degree.
- Skilled understanding of Guitar Center retail systems and processes.
Responsibilities
- Increase student enrollment by driving and maintaining sales and promotional programs.
- Sell rehearsal space.
- Communicate with parents and students to ensure a positive overall experience.
- Guide instructors, their teaching and non-teaching schedules, and students by coordinating lesson schedules with instructor availability.
- Maintain and increase curriculum sales.
- Ensure systems are functioning properly.
- Maintain the facility’s lesson and rehearsal schedules.
- Answer customer questions and provide tours of the Lessons facility.
- Perform additional duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with company match
- Mental health support
- Paid sick time
- Paid holiday time
- Paid vacation time
- Employee discount program
- Tuition reimbursement options
- Gig leave for employee musicians to take time off to tour and return to their job
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
