Lending Services Specialist

BrightStar Credit Union•Cooper City, FL

9d•$24 - $31

About The Position

The Lending Services Specialist supports the administration and servicing of consumer, mortgage, and commercial loan portfolios while providing service to internal and external members. The role ensures accurate loan servicing, compliance with regulatory requirements, timely resolution of servicing issues, and maintenance of loan-related records and transactions. Under the direction of Lending Services Leadership or the Chief Lending Officer, the specialist addresses and resolves loan servicing issues and provides members with clear, accurate information about their loans. The position also works with internal departments, members, and third-party vendors to investigate and resolve servicing requests, and contributes to systems, process, and operational initiatives that improve efficiency, service quality, and compliance.

Requirements

At least two years of experience in loan servicing, lending operations, mortgage servicing, financial institution operations, or a related area.
High school education or GED.
Excellent problem-solving and analytical skills.
Excellent communication and writing skills.
Excellent conceptual-thinking and analytical skills.
Ability to maintain accurate electronic records, imaging documentation, and servicing notes in accordance with retention requirements and departmental procedures.
Ability to manage multiple priorities, meet deadlines, and organize work effectively in a fast-paced environment.
Proficiency with Microsoft Office applications, including Excel, Word, and Outlook, and other software systems used by the credit union.
Knowledge of the Bank Secrecy Act, Customer Identification Program, USA PATRIOT Act, OFAC, Fair Lending, and the Credit Card Act.

Nice To Haves

Credit union experience.

Responsibilities

Provide service to internal and external members in accordance with BrightStar's Service Standards and Promise.
Follow BrightStar policies and procedures and applicable regulatory requirements.
Disburse funds on new consumer, mortgage, and commercial loans and ensure accurate setup in servicing systems.
Review and audit loan histories and correct discrepancies.
Maintain loan-servicing general ledger accounts and provide a balanced report to Accounting within three business days after month-end.
Monitor escrow accounts; assist with real estate tax and insurance payments; conduct annual escrow analyses; and prepare 1098 reports.
Monitor insurance coverage, review reports, contact insurance agencies, and forward policies to carriers.
Process force-placed insurance disbursements and refunds, adjust loan payments as needed, and send notifications.
Process cancellations, remittances, and refunds for ancillary products, including GAP, mechanical breakdown protection, debt protection, and credit life/disability products; process related life and disability protection claims and payment transactions.
Perform other loan-servicing tasks needed for compliance and member satisfaction, including quality control, title perfection, mortgage satisfactions, payoff requests, and skip-a-pay requests.
Manage assigned work items in ticketing and workflow systems, ensuring timely completion, documentation, and follow-up.
Collaborate with Lending, Branch Operations, Collections, Accounting, and Contact Center teams to research and resolve loan-servicing requests and account issues.
Communicate with members and third-party vendors to resolve servicing matters, answer inquiries, and provide member service.
Participate in implementing, testing, and maintaining lending and loan-servicing systems, products, processes, and operational initiatives.
Support projects by documenting requirements, performing testing, identifying process improvements, and contributing to organizational initiatives.
Maintain knowledge of and comply with applicable laws, regulations, and credit union policies, including BSA/AML, OFAC, FCRA, Fair Lending, UDAAP, information security, privacy, and loan-servicing requirements; complete required compliance training on time.
Complete other job-related duties as assigned.
Uphold the credit union's Bank Secrecy Act and anti-money-laundering policies and procedures, recognize unusual or suspicious activity relevant to the department, and complete required BSA and OFAC training at least annually.