Lending Services Specialist II

Canvas Credit Union•Lone Tree, CO

10d•$23 - $25•Hybrid

About The Position

The Lending Services Specialist II creates an exceptional member experience by processing home equity, auto, credit card, and signature loan documents accurately and on time. The role works with members and Canvas team members across branches, the communication center, and online channels to collect documents, verify that they meet underwriting stipulations, and prepare closing documents. The position also serves as a lending point of contact for branches and the communication center and supports the resolution of member issues and underwriting conditions. This role requires NMLS registration under the S.A.F.E. Act of 2008. Canvas conducts background checks to confirm NMLS registration and company requirements, as well as pre-employment background reviews. The position is based in a high-volume, fast-paced, dynamic office environment with some travel. The schedule is flexible Monday through Saturday and may include meetings and events outside regular business hours. Duties and work arrangements may change.

Requirements

High school diploma or GED.
One to three years of loan processing experience.
Excellent verbal, written, and interpersonal communication skills, including the ability to explain programs, loan terms, features, policies, and benefits to members and business partners.
Strong relationship-building and teamwork skills.
Excellent attention to detail.
Excellent organizational and time-management skills, including the ability to work independently and manage multiple priorities.
Excellent analytical and problem-solving skills.
Solid knowledge and understanding of Canvas financial products and services.
Proficiency in MS Office, including Outlook, Excel, and Word.
Ability to calculate APR, debt-to-income ratios, loan values, discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to maintain confidences.
Ability to meet NMLS registration and Canvas requirements under the S.A.F.E. Act of 2008.
Ability to work a flexible schedule Monday through Saturday and attend meetings and events outside regular business hours.
Regular attendance and punctuality are essential functions of the job.

Nice To Haves

Additional education and training.
Multilingual capabilities, including Spanish.

Responsibilities

Contact members within agreed service level agreements to obtain needed documentation.
Process consumer loan applications within established guidelines, policies, procedures, and timelines.
Provide an exceptional experience to members and Canvas team members in alignment with Canvas’ core values.
Review each loan application to ensure all required information has been recorded.
Maintain service level agreements for contacting members and scheduling loan closings.
Request and review residential appraisals to ensure documentation meets underwriting stipulations.
Request and review residential title policies to ensure correct lien position.
Request and review income documentation provided by borrowers.
Create accurate documentation for loan closings.
Prepare documents for lien releases accurately.
Facilitate the clearing of underwriting conditions by working with branch team members, third-party vendors, and Canvas members.
Research and resolve internal and external member issues in a timely, consistent, and professional manner.
Serve as a lending point of contact for branches and the communication center.
Promote and contribute to organizational goals.
Comply with related compliance requests and requirements.
Follow safety and security guidelines to safeguard member and organizational assets.
Recommend and help develop and implement new policies and procedures.
Pursue ongoing education and learn and apply new skills and software applications.
Maintain an up-to-date and accurate filing system.
Maintain regular attendance and punctuality.
Perform other job duties as assigned.