Lending Services Specialist II

Canvas•Lone Tree, CO

10d•Hybrid

About The Position

The Lending Services Specialist II creates an exceptional member experience by processing home equity, auto, credit card, and signature loan documents accurately and on time. The role works with members and Canvas team members across branches, the communication center, and online channels to collect documentation, confirm that it satisfies underwriting stipulations, and prepare closing documents. It also serves as a lending point of contact for branches and the communication center, resolves member issues, supports organizational goals, and helps maintain compliant, secure, and effective lending processes. This position requires NMLS registration under the S.A.F.E. Act of 2008. Canvas conducts background reviews, and failure to meet or maintain NMLS registration and Canvas requirements may result in removal from the role. The work takes place in a high-volume, fast-paced, dynamic office environment and involves some travel. The schedule must be flexible Monday through Saturday, with attendance at meetings and events outside regular business hours as needed. Applications are accepted through November 19, 2026, at 11:59 PM MST.

Requirements

High school diploma or GED.
One to three years of loan processing experience.
Excellent verbal, written, and interpersonal communication skills, including the ability to explain loan programs, terms, features, policies, and benefits to members and business partners.
Strong relationship-building and teamwork skills.
Excellent attention to detail.
Excellent organizational and time-management skills, with the ability to work independently and manage multiple priorities.
Excellent analytical and problem-solving skills.
Solid knowledge and understanding of Canvas financial products and services.
Proficiency in Microsoft Office, including Outlook, Excel, and Word.
Ability to calculate APR, debt-to-income ratios, loan values, discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to maintain confidential information.
Must obtain and maintain NMLS registration under the S.A.F.E. Act of 2008 and meet Canvas requirements.
Must be able to work a flexible schedule Monday through Saturday and attend meetings and events outside regular business hours.
Must be able to perform the stated physical activities, including manual dexterity, lifting files, opening filing cabinets, and bending, stooping, or standing as necessary.

Nice To Haves

Additional education and training.
Multilingual capabilities, including Spanish.

Responsibilities

Contact members within agreed service-level agreements to obtain needed documentation.
Process consumer loan applications according to established guidelines, policies, procedures, and timelines.
Provide exceptional service to members and Canvas team members in alignment with Canvas’ core values.
Review loan applications to ensure all required information is recorded.
Maintain service-level agreements for contacting members and scheduling loan closings.
Request and review residential appraisals to ensure they meet underwriting stipulations.
Request and review residential title policies to confirm the correct lien position.
Request and review income documentation from borrowers.
Create accurate loan-closing documentation.
Prepare lien-release documents accurately.
Clear underwriting conditions in coordination with branch team members, third-party vendors, and members.
Research and resolve internal and external member issues in a timely, consistent, and professional manner.
Serve as a lending point of contact for branches and the communication center.
Promote and contribute to organizational goals.
Comply with applicable compliance requests and requirements.
Follow safety and security guidelines to safeguard member and organizational assets.
Recommend, develop, and implement policies and procedures.
Pursue ongoing education and learn and apply new skills and software applications.
Maintain an accurate, up-to-date filing system.
Maintain regular attendance and punctuality.
Perform other assigned job duties.