Legal Receptionist

Sussman Law Firm, PLLC•Matthews, NC

67d•$18 - $20

About The Position

The Legal Receptionist supports the Firm’s day-to-day front-office operations and helps create a welcoming, professional experience for clients, prospective clients, and visitors. The role suits an organized, dependable, service-oriented person who enjoys helping people, managing multiple priorities, and contributing to a fast-paced, client-focused environment. The position includes serving as the first point of contact, handling communications and scheduling, assisting with prospective client intake, processing payments as needed, managing mail and documents, and providing general administrative support. It also involves maintaining client-facing spaces, purchasing and delivering lunch for the Managing Attorney daily or as requested, meeting applicable KPI and performance standards, and performing other duties as assigned. The regular schedule includes a rotational Saturday shift from 9:00 a.m. to 1:00 p.m.; occasional additional hours may be needed for office coverage, Firm events, or operational needs. Compensation is $18.00–$20.00 per hour, with bonus potential.

Requirements

Fluent in English and Spanish, with strong verbal and written communication skills in both languages.
High school diploma or equivalent required.
At least one year of experience in a receptionist, administrative, customer service, or professional office setting.
Strong interpersonal and customer service skills, including the ability to communicate professionally, compassionately, and respectfully with clients and visitors.
Professional telephone etiquette and ability to appropriately handle and route a high volume of incoming calls and inquiries.
Highly organized and detail-oriented, with the ability to manage multiple responsibilities and competing priorities.
Proficient in Microsoft Office and comfortable learning and using practice management, communication, and other office technology.
Ability to exercise discretion and maintain strict confidentiality when handling sensitive client and Firm information.
Dependable and punctual, with the ability to consistently maintain front-desk coverage and follow through on assigned responsibilities.
Professional appearance and demeanor appropriate for a client-facing law firm environment.
Ability to work collaboratively, take direction, and provide administrative support across departments as needed.
Ability to work a rotational Saturday schedule from 9:00 a.m. to 1:00 p.m. as part of the regular scheduling requirements.
Ability to work occasional additional hours when necessary to support office coverage, Firm events, or operational needs.

Nice To Haves

Associate’s degree or college coursework preferred.
Law firm experience preferred but not required.

Responsibilities

Serve as the first point of contact for incoming calls, clients, prospective clients, visitors, and vendors, providing a professional and welcoming experience.
Answer and appropriately route incoming telephone calls, messages, emails, and other communications.
Greet clients and visitors and assist with established check-in and check-out procedures.
Assist with prospective client intakes and accurately enter information into the Firm’s systems.
Schedule and confirm initial consultations in accordance with Firm procedures and scheduling guidelines.
Provide general, non-legal information about the Firm and direct inquiries to the appropriate employee or team.
Receive client payments as needed and process them in accordance with Firm procedures.
Receive, sort, distribute, and prepare incoming and outgoing mail, deliveries, packages, and correspondence.
Purchase and deliver lunch for the Managing Attorney daily or as requested.
Scan, upload, organize, and route documents, and assist with maintaining electronic and physical files.
Provide general administrative support, including document preparation, copying, scanning, printing, translation and interpretation, and support for other employees as needed.
Maintain the reception area, conference rooms, and other client-facing spaces as professional, organized, and welcoming environments.
Meet established KPI expectations and other performance standards applicable to the position.
Perform other duties as assigned.