V102 Receptionist- Bilingual Legal Receptionist

Job Duck

12d•$1,150 - $1,220•Remote

About The Position

Join Job Duck as a Bilingual Receptionist and serve as an important first point of contact for clients and prospective clients seeking legal assistance. Manage a high volume of incoming calls while providing professional, empathetic, and accurate support in English and Spanish. Create a welcoming caller experience, answer questions using available resources, and follow established protocols to ensure inquiries reach the appropriate team. This role is suited to a reliable, personable professional who enjoys speaking with people, pays close attention to detail, and thrives in a fast-paced environment. The schedule is Monday through Friday, 9:00 AM to 6:00 PM EST. The role involves approximately 400 incoming calls per week and more than 45 calls per day. The monthly compensation is 1,150 to 1,220.

Requirements

Full professional fluency in English and Spanish, with exceptional spoken English for accurate, professional telephone conversations.
Ability to manage a high volume of incoming calls while maintaining professionalism, empathy, and attention to detail.
Comfort handling approximately 400 calls per week and more than 45 calls per day.
Strong customer service and interpersonal communication abilities.
Ability to follow established protocols for potential new client inquiries and accurately route calls to the Intake Team.
Comfort working in a fast-paced legal services environment with frequent client interaction.
Required skills include customer service, telephone communication, high-volume call management, call routing, client communication, prospective client support, legal intake support, active listening, verbal and professional communication, attention to detail, empathy, reliability, professionalism, interpersonal skills, organization, accuracy, adaptability, time management, customer service orientation, and ability to work in a fast-paced environment.

Responsibilities

Communicate clearly and professionally so clients and prospective clients feel welcomed and supported.
Follow internal communication and call-handling procedures to coordinate efficiently with the Intake Team.
Answer a high volume of incoming telephone calls with professionalism, empathy, accuracy, and attention to detail.
Communicate fluently in English when answering questions and assisting callers over the phone.
Use available resources to address caller questions accurately and determine appropriate next steps.
Follow established firm protocols when handling potential new client inquiries.
Route calls and prospective client inquiries accurately to the Intake Team when appropriate.
Provide friendly, empathetic, customer-service-focused assistance during every client interaction.
Provide bilingual support in English and Spanish to clients and prospective clients.
Maintain professionalism and attention to detail in a fast-paced, high-call-volume environment.
Manage approximately 400 incoming calls per week while maintaining a welcoming and professional caller experience.