Legal Priority Operator - 3rd Shift (Hybrid)
About The Position
The Legal Priority Operator serves as the primary contact for incoming department requests involving word-processing projects, including document formatting, proofreading, editing, styling, printing, and converting or saving documents as PDFs. The role coordinates, assigns, distributes, prioritizes, tracks, and expedites workload, gathering assignment details from requesters and determining the appropriate resources and process for each request. It also coordinates with local and off-site office services, assists with proofreading and quality control during high-volume periods, and delivers projects within negotiated timeframes. The position requires thorough knowledge of firm-supported software and may include other related duties and special projects. The schedule is Sunday through Thursday, 11:00 p.m. to 7:30 a.m., with flexibility to work overtime as required.
Requirements
- Ability to work in a fast-paced environment and meet pressing deadlines.
- Ability to produce quality work product.
- Minimum typing speed of 60 words per minute with 95% accuracy.
- Excellent verbal and written communication skills.
- Flexibility to work overtime as required.
- High school diploma or equivalent required.
- Advanced knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook.
- Prior document-processing experience in a team environment.
Nice To Haves
- Bachelor's degree or at least 2 years of legal experience preferred.
- Experience or exposure to legal software and applications, including Visio, Phillips Speech Exec, Bighand Digital Dictation, Best Authority, DocXtools, Omnipage, Forte, MacPac, Numbering Assistant, Forms Assistant, Nuance, Workshare Compare, iManage Desksite or Filesite, Adobe Acrobat, Dreamweaver, E-Transcript Bundle Viewer, and Citrix Workspace.
- Knowledge of legal terminology preferred but not required.
- Transcription experience is a plus.
Responsibilities
- Serve as the primary point of contact for incoming word-processing requests, including formatting, proofreading, editing, document styling, printing, and PDF conversion or saving.
- Coordinate, assign, distribute, prioritize, track, and expedite departmental workload.
- Interface with requesters to gather detailed information about assignments and their requirements.
- Analyze requests to determine how tasks should be performed and engage appropriate resources.
- Direct requests to appropriate resources and coordinate with local and off-site office services.
- Assist with proofreading and quality-control analysis during heavy-volume periods.
- Deliver projects within a reasonable, negotiated timeframe.
- Maintain thorough knowledge of firm-supported software packages.
- Perform other related duties and assist with special projects as assigned.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Disability insurance
- 401(k) with company match
- Life insurance
- Voluntary supplemental insurance coverages
- Parental leave
- Adoption assistance
- Tuition assistance
- Employer and partner discounts
- Potential overtime, shift differential, call-in, and/or stand-by pay, depending on the role
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
