Legal Document Center Supervisor

McGuireWoods LLP • Charlotte, NC

10h • $86,400 - $129,600 • Hybrid

About The Position

McGuireWoods LLP is seeking a 1st Shift Supervisor to support the day-to-day management of the Business Resource Center (BRC) in its Charlotte, North Carolina office. The BRC provides document services and technical support across the firm. The Supervisor manages staff and services and serves as a first point of contact for internal clients. The role calls for strong written and verbal communication, supervisory experience, Microsoft Office skills, customer service focus, and the ability to interact effectively with people throughout the organization.

Requirements

• High school diploma or equivalent.
• At least five years of related supervisory or management experience.
• Proficiency in Microsoft Office Suite.
• Ability to lead, motivate, and direct the work of others.
• Ability to prioritize workloads and adapt to changing conditions.
• Excellent proofreading, grammar, spelling, and punctuation skills.
• Excellent attention to detail and organization.
• Excellent oral and written communication skills.
• Strong customer service focus and ability to interact effectively with people at all levels of the organization.

Nice To Haves

• Interest in using innovative AI technology, including Harvey and Copilot, to support efficient, high-impact work.

Responsibilities

• Supervise seven to eight specialists; assign and direct work, determine schedules, ensure adequate shift coverage, address complaints, resolve problems, and escalate issues to the BRC manager as needed.
• Assist the BRC manager with staff selection, performance appraisals, counseling, and coaching.
• Provide first-line responses to BRC client inquiries and escalate matters to supervisors or the manager when appropriate.
• Communicate with BRC clients about document issues and completion timeframes.
• Work one-on-one with BRC clients to address document issues and questions.
• Work with the BRC manager to ensure specialists are trained in applicable software applications.
• Assist business resource specialists with document production, ensuring deadlines are met and quality standards are maintained.

Benefits

• Most employees have a hybrid remote option, offering flexibility and work-life balance.
• Excellent benefits (specific benefits are not listed).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED