Leasing Specialist - Bay Vista at Meadow Park

Avanath • Novato, CA

11d

About The Position

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The role calls for professionalism, positive engagement, strong customer service, and a collaborative approach to building relationships with residents, staff, vendors, regulatory partners, and social service organizations. The Leasing Specialist listens and responds to resident and staff concerns, seeks appropriate organizational resources, and helps ensure that people feel seen, heard, and valued.

The position supports prospect sales and leasing, resident move-ins and renewals, administrative and compliance tasks, and resident retention. The incumbent is classified as essential staff and is expected to report to work and follow safety and business protocols. The position involves frequent sitting and walking, computer and phone use, and may include working at an elevated site or walking on uneven ground.

Requirements

• Passion for providing exceptional customer service.
• At least 2 years of sales and/or customer relations experience.
• Ability to thrive in a fast-paced environment.
• Solid computer knowledge, including Windows, Word, Excel, internet, and email.
• Working knowledge of Yardi Voyager property management software.
• Flexible schedule that may include evenings and weekends.
• Ability to perform frequent sitting and walking; use a computer, keyboard, mouse, and phone repetitively; read, comprehend, write, perform calculations, and communicate verbally.
• Ability to work at an elevated site and walk on uneven ground, with occasional squatting, bending, twisting, pushing, and pulling.
• Must report to work and adhere to safety and business protocols as essential staff.

Nice To Haves

• Low-income housing and tax credit experience is highly desired.
• Bilingual English and Spanish skills are highly desired.

Responsibilities

• Provide A+ customer service and greet and qualify prospective residents.
• Record telephone and in-person prospect visits on guest cards.
• Inspect models and market-ready apartments and communicate related service needs to the Community Manager.
• Show the community and apartments, explain features and benefits based on prospect needs, and close sales.
• Process prospect applications and deposits in accordance with company procedures and Fair Housing requirements.
• Update availability reports and process applications for approval.
• Ensure apartments are ready for residents by the agreed move-in date; secure required signatures and orient new residents to the community.
• Follow up with prospects who did not lease and refer them to sister communities when appropriate.
• Assist with renewals, distribute renewal notices, and follow up with residents.
• Accept rental payments; prepare leases and related paperwork; accurately and promptly enter information into Yardi.
• Maintain current resident files, distribute company or community notices, and keep accurate monthly lease and renewal commission records.
• Assist the management team with other tasks and consistently implement community policies.
• Receive resident calls and visits, listen to requests and concerns, answer questions, and follow up promptly when unable to respond immediately.
• Complete maintenance service requests promptly, inform the maintenance team, and contact residents daily about completed service requests to confirm satisfactory resolution.
• Maintain open communication with the Community Manager and Maintenance Supervisor.
• Contribute to community cleanliness and curb appeal, assist in planning resident events, and attend and host events as directed by the Community Manager.
• Conduct business in accordance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, and other applicable apartment-industry laws.
• Under the direction of the Compliance department and Community Manager, maintain compliance files where applicable.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Paid holidays
• Opportunities for learning and development through online training, classes, and one-on-one coaching
• Growth based on achievement and emphasis on internal promotion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed