Leasing Consultant - Townes at Fountain Park

RangeWater Real Estate•Asheville, NC

About The Position

The Leasing Consultant executes the property's marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals. The role involves leasing to prospective residents, supporting resident satisfaction throughout the lease term, and securing lease renewals. The Leasing Consultant also contributes to the property's day-to-day operations and reports, monitors market conditions, and helps maintain the property's safety, cleanliness, and appearance. This position is scheduled for 40 hours in a regular work week. Typical site hours are Monday through Friday, 9 a.m. to 6 p.m.; Saturday, 10 a.m. to 5 p.m.; and Sunday, 1 p.m. to 5 p.m. Hours may vary by state and location. The employee works in an office and is also frequently exposed to outdoor elements, which may be unpleasant or hazardous. Weekend work is required when scheduled. Routine local travel may be needed for business errands, meetings, and training.

Requirements

High school diploma or GED equivalent.
Valid current driver's license.
Communication, presentation, and delivery skills, with the ability to connect with people at all levels.
Proficiency with internet, word processing, spreadsheet, and database management programs for reporting.
Ability to work scheduled weekends and perform essential job functions unaccompanied.
Ability to work in a stressful environment and interact peacefully with coworkers and residents.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
Frequent standing, walking, reaching, climbing, stooping, and squatting; intermittent sitting and keyboard work.
Ability to travel locally for business errands, meetings, and training as needed.

Nice To Haves

Background in property management, sales, marketing, and customer service sufficient to manage the day-to-day operation of an apartment community.
Strong proficiency in property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Conduct in-person sales and leasing activities, including greeting and qualifying prospects, touring the property and apartments, processing applications, conducting credit screenings and criminal background checks, preparing lease and move-in documents, and supporting smooth move-ins and lease signings.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
Design and execute offsite marketing activities to generate property traffic, including resident referral and employer outreach programs, internet marketing, social media, and property-specific marketing plans and special programs.
Gather, analyze, and interpret market and economic trends that may affect the property and recommend improvements; stay informed about changes in technology, industry standards, and leasing and sales tools and processes.
Support lease enforcement processes, including apartment inspections, evictions, collections, and notifications, and take action in accordance with the lease agreement.
Follow up with prospects and new residents to support leasing decisions and satisfaction; carry out lease renewal activities in advance of move-out dates and ensure renewal documents are signed and implemented on time.
Respond promptly and courteously to resident and client/owner concerns and questions, resolve problems when possible, and document or relay requests to appropriate individuals.
Help ensure the safety, cleanliness, and general appearance of the property; report equipment malfunctions and employee, visitor, or resident injuries or accidents.
Inspect the property daily, including the leasing office, amenities, and model units, to ensure show-quality standards are met.
Resolve customer complaints and issues.
Monitor current market and competitor conditions affecting occupancy and sales; develop and implement short- and long-term marketing plans and goals, and follow established policies for concessions, specials, and other occupancy programs.