Leasing Consultant - Champions Park

Vidalta Residential • Houston, TX

3d

About The Position

The Leasing Consultant serves as the first impression for potential and current residents and is responsible for resident satisfaction while meeting the community’s leasing, retention, and occupancy goals. The role manages the leasing process from prospect tours through move-in, supports renewals and marketing, and helps maintain accurate leasing records and a welcoming, well-presented community. The consultant also supports the management team with rent collection and other tasks as needed.

The position requires a high school diploma or equivalent and two years of experience in sales, retail, hospitality, and/or customer service. Leasing or property management experience is preferred. Bilingual English and Spanish ability is a plus. The role operates in a typical office setting and includes daily exposure to outdoor conditions while touring the community. Weekend work and schedule flexibility are required.

Requirements

• High school diploma or equivalent.
• Two years of experience in sales, retail, hospitality, and/or customer service.
• Ability to operate a telephone, personal computer/keyboard, Onesite community software, and Microsoft Office Suite, including Word, Excel, and Outlook.
• Detail-oriented, organized, and knowledgeable about financial regulations and property-management best practices.
• Flexibility to work weekends and accommodate varied schedules.
• Exceptional customer service and problem-solving abilities.
• Familiarity with Fair Housing laws and regulations.
• Strong organizational skills and excellent verbal and written communication skills.
• Consistently positive attitude.

Nice To Haves

• Leasing and/or property management experience.
• Bilingual English and Spanish ability.

Responsibilities

• Greet prospective residents and qualify their needs using questions and completed guest cards.
• Manage the leasing process from tours through move-in, including follow-up, closing, lease documentation, and unit inspections.
• Record telephone and in-person visits promptly and maintain guest cards and related records according to established procedures.
• Inspect model and market-ready units, communicate service needs to the Property Manager, and ensure units are ready to show.
• Guide prospects through applications and secure deposits in accordance with company and Fair Housing requirements.
• Maintain thorough knowledge of lease terms, community policies, rental rates, unit sizes and locations, and property amenities.
• Encourage and distribute lease renewals and negotiate terms to help minimize vacancies.
• Support company key performance indicators and objectives, including occupancy, net leased, renewal retention, and vacancy goals.
• Represent the company professionally and provide exceptional customer service.
• Develop and use creative marketing and social media strategies to increase property traffic.
• Maintain current knowledge of the community and competitors and ensure websites and marketing materials are accurate and up to date.
• Monitor the property’s curb appeal and ensure model and target apartments are ready for showings.
• Conduct outreach marketing at least once per week.
• Participate in resident-planned activities to support customer satisfaction.
• Maintain the organization and cleanliness of work and office areas.
• Assist the Assistant Manager with collecting delinquent rents.
• Assist the management team with other tasks as required.
• Embrace Vidalta Property Management’s stated core principles and values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED