Leasing Consultant - Champions Park

Vidalta Residential•Houston, TX

About The Position

The Leasing Consultant is the first impression for potential and current residents. The role is responsible for resident satisfaction while meeting the community’s leasing, retention, and occupancy goals. The Leasing Consultant manages prospects through the leasing process, supports renewals and collections, maintains accurate marketing and property information, and contributes to a professional, welcoming community experience. The position requires work in a typical office setting, with daily outdoor exposure when touring the community.

Requirements

High school diploma or equivalent.
Two years of experience in sales, retail, hospitality, and/or customer service.
Ability to operate a telephone, personal computer/keyboard, Onesite community software, and Microsoft Office Suite, including Word, Excel, and Outlook.
Detail-oriented and organized, with knowledge of financial regulations and property-management best practices.
Flexibility to work weekends and accommodate varied schedules.
Exceptional customer-service and problem-solving abilities.
Familiarity with Fair Housing laws and regulations.
Strong organizational skills and excellent verbal and written communication skills.
Consistently positive attitude.

Nice To Haves

Leasing and/or property-management experience preferred.
Bilingual English and Spanish is a plus.

Responsibilities

Greet and qualify prospects by asking questions and using completed guest cards.
Manage the leasing process from tour through move-in, including follow-up, closing, lease documentation, and unit inspections to support a positive move-in experience and complete paperwork.
Record telephone and in-person visits promptly and maintain guest-card files according to established procedures.
Inspect model and market-ready units and communicate service needs to the Property Manager.
Guide prospects through applications and secure deposits in accordance with company and Fair Housing requirements.
Maintain thorough knowledge of lease terms, specifications, and community policies.
Promote lease renewals and negotiate terms to minimize vacancies.
Support company key performance indicators and organizational objectives, including occupancy, net leased, renewal retention, and vacant-unit targets.
Represent the company professionally and maintain current knowledge of rental rates, unit sizes, locations, amenities, the community, and competitors.
Develop and use creative marketing and social media strategies to increase property traffic; keep websites and marketing materials accurate and updated.
Ensure model and target apartments are ready to show and remain aware of the property’s curb appeal.
Conduct outreach marketing at least once per week.
Participate in resident-planned activities to support customer satisfaction.
Maintain the organization and cleanliness of work and office areas.
Embrace Vidalta Property Management’s stated core principles and values.
Assist the Assistant Manager with collecting delinquent rents.
Assist the management team with other tasks as required.