Leasing Consultant - Townes at Fountain Park

RangeWater•Asheville, NC

About The Position

The Leasing Consultant executes the property's marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. The role performs activities related to leasing to new residents, supporting resident satisfaction throughout the lease term, and securing lease renewals. The position is scheduled for 40 hours in a regular work week. Site operating hours may vary; the typical schedule listed is Monday through Friday, 9 a.m.–6 p.m., Saturday, 10 a.m.–5 p.m., and Sunday, 1 p.m.–5 p.m. Weekend work is required when scheduled. The employee works in an office environment with frequent exposure to outdoor elements that may be unpleasant or hazardous. Routine local travel may be required for business errands, meetings, and training.

Requirements

High school diploma or GED equivalent.
Valid current driver's license.
Ability to work weekends when scheduled.
Ability to perform essential job functions independently.
Communication, presentation, and delivery skills, with the ability to connect with people at all levels.
Proficiency with internet, word processing, spreadsheet, and database management programs for reporting.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
Ability to frequently stand, walk, reach, climb, stoop, and squat, and intermittently sit and perform keyboard work.

Nice To Haves

Property management, sales, marketing, or customer service background sufficient to manage the day-to-day operation of an apartment community.
Strong proficiency in property management software, preferably Entrata, Yardi, and/or One Site.

Responsibilities

Perform in-person sales and leasing activities to meet revenue and occupancy goals, including greeting and qualifying prospects, conducting property tours, processing applications and screening checks, preparing lease and move-in documents, and supporting smooth move-ins and lease signings.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
Design and execute offsite marketing activities to generate property traffic, including resident referral and employer outreach programs, internet marketing, social media, and property-specific plans and special programs.
Gather, analyze, and interpret market and economic trends that may affect the property, and recommend improvements.
Keep informed about changes in technology, the industry, standards, and leasing and sales tools and processes.
Support lease enforcement processes, including inspections, evictions, collections, and notifications, and take appropriate action under the lease agreement.
Follow up with prospects and new residents to support leasing decisions and resident satisfaction.
Carry out lease-renewal activities in advance of move-out dates and ensure renewal documents are signed and implemented on time.
Respond promptly and courteously to resident and client/owner questions and concerns, solve problems, or document and relay requests to the appropriate people.
Help maintain property safety, cleanliness, and appearance, and report equipment malfunctions and injuries or accidents.
Inspect the property daily, including the leasing office, amenities, and model units, to ensure show-quality standards.
Resolve customer complaints and issues.
Monitor market and competitor conditions, develop and implement short- and long-term marketing plans and goals, and follow property policies on concessions, specials, and other occupancy programs.