Leasing Specialist

Avanath • Portland, OR

5d • $24 - $26

About The Position

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The role calls for professionalism, positive engagement, strong customer service, and an ability to build constructive relationships with residents, staff, vendor partners, regulatory organizations, and social services partners. The Leasing Specialist helps create a welcoming community and works collaboratively to resolve resident and staff concerns.

The position combines prospect engagement and leasing sales with administrative work, resident retention, and support for community operations. The specialist follows company procedures and applicable housing laws, maintains accurate leasing and resident records, supports move-ins and renewals, and coordinates with management and maintenance staff. This is an essential-staff position requiring the incumbent to report to work and follow safety and business protocols.

Requirements

• Passion for providing exceptional customer service.
• At least 2 years of sales and/or customer relations experience.
• Ability to thrive in a fast-paced environment.
• Flexible schedule that may include evenings and weekends.
• Solid computer knowledge, including Windows, Word, Excel, internet, and email.
• Working knowledge of Yardi Voyager Property Management software.
• Professional and positive engagement with residents and staff.
• Ability to perform the described physical activities, including frequent sitting and walking and repetitive use of a computer, keyboard, mouse, and phone.

Nice To Haves

• Experience with low-income housing and tax credits is highly desired.
• Bilingual English and Spanish skills are highly desired.

Responsibilities

• Provide A+ customer service and greet and qualify prospective residents.
• Record telephone and in-person prospect visits on guest cards.
• Inspect models and market-ready apartments and communicate service needs to the Community Manager.
• Present the community and apartments, explain features and benefits based on prospect needs, and work to close leasing sales.
• Have prospects complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
• Update availability reports and process applications for approval.
• Ensure apartments are ready for residents on agreed move-in dates.
• Follow up with prospects who did not lease and, when appropriate, refer them to sister communities.
• Obtain new residents’ signatures on required paperwork before move-in and orient them to the community.
• Assist with monitoring renewals and distributing and following up on renewal notices.
• Accept rental payments; prepare leases and related paperwork; and enter information accurately and promptly in Yardi.
• Maintain current resident files, distribute company or community notices, and maintain accurate monthly lease and renewal commission records.
• Assist the management team with other tasks as required and consistently implement community policies.
• Receive and respond to resident calls and visits; listen to requests, concerns, and comments; answer questions about the community, repairs, rent, and rules; and follow up promptly when unable to resolve matters immediately.
• Complete maintenance service requests promptly and inform the maintenance team; contact residents daily regarding completed service requests to confirm repairs were handled satisfactorily.
• Maintain open communication with the Community Manager and Maintenance Supervisor.
• Contribute to community cleanliness and curb appeal.
• Assist in planning resident events, attend events, and serve as a host when directed by the Community Manager.
• Conduct business in accordance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, and other applicable apartment-industry laws.
• Under the direction of the Compliance department and Community Manager, manage compliance file maintenance where applicable.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Personal time off
• Paid holidays
• Learning and development opportunities, including online training platforms, training classes, and one-on-one coaching
• Opportunities for advancement and promotion from within
• Flexible work schedules to accommodate employees’ varying needs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed