Leasing Specialist

Harbor Group Management • San Antonio, TX

6d

About The Position

The Leasing Specialist drives occupancy and resident satisfaction in a multifamily community. The role involves showing and leasing apartments to prospective residents, coordinating marketing initiatives, supporting resident retention, and assisting the Property Manager with daily operations to provide a positive living experience and support the community’s financial performance.

The Leasing Specialist greets and qualifies prospective residents, conducts property tours, processes applications and screening checks, prepares and executes lease documents, and coordinates move-in readiness and onboarding. The role also supports marketing and outreach, maintains knowledge of local market conditions, follows up with prospects and residents, assists with lease renewals and rent collection, and maintains accurate records in property management software. The position is non-exempt. Additional duties may be assigned as necessary.

Requirements

• High school diploma or equivalent.
• At least one year of experience in leasing, sales, or customer service.
• Proficiency with Microsoft Office.
• Experience with property management software.
• Strong organizational and communication skills, including the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Ability to work independently or as part of a team.
• Customer-service orientation and ability to interact professionally with residents and vendors.
• Flexibility to work weekends if required by the property.
• Valid driver’s license required for operating golf carts, if applicable.

Nice To Haves

• Property management experience preferred.
• Experience using social media such as Facebook and Instagram preferred.

Responsibilities

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Inspect units before occupancy and coordinate outstanding move-in readiness items with maintenance.
• Execute lease agreements and move-in packages to support new residents’ onboarding.
• Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.
• Promote the community through digital platforms, including Craigslist, Facebook, and email campaigns.
• Coordinate resident referral programs and employer outreach, and participate in local networking efforts.
• Keep up to date on market conditions, competitor properties, rental rates, and trends.
• Support resident retention through customer service and timely responses to questions, complaints, and maintenance needs.
• Follow up with prospects and new residents to check satisfaction.
• Support lease renewals by preparing documents, engaging with residents, and finalizing lease extensions.
• Maintain accurate prospect and resident interaction records using property management software such as Yardi or OneSite.
• Keep guest cards updated and follow up on all leads.
• Assist with rent collection, manage delinquent accounts, and perform administrative tasks assigned by the Property Manager.
• Keep the leasing office and tour path presentable and aligned with show standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED