Leasing Specialist-1

The NRP Group LLC•Austin, TX

10d•Onsite

About The Position

The Leasing Specialist is responsible for maximizing occupancy at The Radley by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service. The role conducts leasing and marketing activities, supports property administration and compliance, and helps maintain the property’s appearance and service standards. The position works under the direction of the Community Manager and may occasionally require assisting at other properties.

Requirements

High school diploma or equivalent.
One year of customer service or sales experience, or relevant education.
Strong computer skills and proficiency in Microsoft Office.
Reliable transportation for essential job functions.

Nice To Haves

College education preferred.
Tax Credit Specialist (TCS) accreditation preferred.
Yardi experience preferred.

Responsibilities

Respond to telephone inquiries, give tours of apartments and amenities, follow up with prospects, and coordinate move-ins.
Conduct telephone market surveys and physical shops of competitors.
Recommend strategies and programs for on-site marketing, increasing qualified traffic, and improving closing ratios.
Develop and monitor merchant and neighborhood referral programs for move-in packets, newsletters, and resident retention.
Initiate sales outreach plans involving new development, community management, internal and external communication, and support.
Maintain passing e-shop, phone shop, and physical shop scores, and maintain closing ratios in line with NRP policies and procedures.
Maintain working knowledge of the LIHTC program and help ensure file compliance.
Follow NRP prospect and resident follow-up procedures for sales, service requests, and other follow-up.
Inspect apartments with new residents at move-in and complete necessary paperwork.
Support the Community Assistant with tracking renewals, lease expirations, and notices to vacate.
Collect, process, and report application fees, security deposits, rents, and other fees accurately.
Keep files, desk, and leasing area organized.
Comply with Fair Housing regulations, Tax Compliance regulations, other applicable laws, property-specific guidelines, and occupancy standards.
Inspect market-ready units and models each morning and ensure models are stocked with refreshments, lights are on, and units are ready to show.
Assist at other properties when required and run errands to support the property as necessary.
Assist in planning resident functions and be available for resident functions, community-affiliated events, and weekends.
Walk the property to assess curb appeal and overall appearance.
Assist with monitoring and directing service operations to ensure service requests are completed within 24 hours and curb-appeal standards are met.
Provide excellent customer service and maintain a courteous, professional attitude toward customers.
Perform other duties as required.