Leasing Specialist-1

NRP Group•Austin, TX

9d•Onsite

About The Position

The Leasing Specialist at The Radley, a brand-new lease-up property, works under the direction of the Community Manager to maximize occupancy. The role generates qualified traffic, networks within the local community, schedules appointments, secures rentals, promotes resident retention, and provides or coordinates exceptional customer service. The position conducts leasing and marketing activities, supports prospect and resident administration, helps ensure compliance with applicable housing and tax regulations, and assists with property appearance and service operations. It may occasionally require assistance at other properties, errands in support of the property, and availability for resident functions, community-affiliated events, and weekends.

Requirements

High school diploma or equivalent.
One year of customer service or sales experience, or relevant education.
Strong computer skills and proficiency in Microsoft Office.
Reliable transportation for essential job functions.

Nice To Haves

College education preferred.
Tax Credit Specialist (TCS) accreditation preferred.
Yardi experience preferred.

Responsibilities

Conduct leasing activities, respond to telephone inquiries, tour apartments and amenities, follow up with prospects, and coordinate move-ins.
Conduct telephone market surveys and physical competitor shops.
Recommend strategies and programs for on-site marketing activity.
Develop and monitor merchant and neighborhood referral programs for move-in packets, newsletters, and resident retention.
Initiate sales outreach plans, including outreach related to new development, community management, internal and external communication, and support.
Recommend programs and strategies to increase qualified traffic and closing ratios.
Maintain passing e-shop, phone shop, and physical shop scores, and maintain closing ratios in line with NRP policies and procedures.
Maintain working knowledge of the LIHTC program and help ensure file compliance.
Follow NRP prospect and resident follow-up procedures, including sales, service, request, and random follow-up.
Inspect apartments with new residents at move-in and complete necessary paperwork.
Support the Community Assistant with tracking renewals, lease expirations, and notices to vacate.
Collect, accurately process, and report application fees, security deposits, rents, and other fees.
Keep files, desk, and leasing area organized.
Comply with Fair Housing regulations, Tax Compliance regulations, and other applicable laws and property-specific occupancy standards.
Inspect market-ready units and models each morning, and ensure models and mini-models have refreshments, lights on, and are show-ready.
Assist at other properties when required and run errands to support the property as necessary.
Assist in planning resident functions.
Walk the property to assess curb appeal and overall appearance.
Assist with monitoring and directing service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
Provide excellent customer service and maintain a courteous, professional attitude toward customers.
Remain available for resident functions, community-affiliated events, and weekends.
Perform other duties as required.