Leasing Specialist - Berry Ridge

Brighthaven•Gresham, OR

15h•$23 - $25

About The Position

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The role calls for professionalism, positive engagement, strong customer service, and relationship-building with residents, staff, vendors, regulatory partners, and social services partners. The Leasing Specialist works collaboratively to support residents and staff, address concerns, and contribute to a positive community experience. The position combines sales and leasing, administrative work, resident retention, and compliance responsibilities. The incumbent supports the community management team, keeps resident and leasing records current, and conducts business in accordance with company policies and applicable housing laws. This role is classified as essential staff and requires reporting to work while following safety and business protocols.

Requirements

Passion for providing exceptional customer service.
At least 2 years of sales and/or customer relations experience.
Thrives in a fast-paced environment.
Flexible schedule that may include evenings and weekends.
Solid computer knowledge, including Windows, Word, Excel, internet, and email.
Working knowledge of Yardi Voyager property management software.
Must report to work as essential staff and adhere to safety and business protocols.

Nice To Haves

Experience in low-income housing and tax credit programs is highly desired.
Bilingual in English and Spanish is highly desired.

Responsibilities

Provide consistently high-quality customer service and greet and qualify prospective residents.
Record telephone and in-person prospect visits on guest cards.
Inspect models and market-ready apartments and communicate service needs to the Community Manager.
Show the community and apartments, explain relevant features and benefits, and work to close leases.
Collect completed applications and deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications for approval.
Ensure apartments are ready for move-in on the agreed date.
Follow up with prospects who have not leased, make further sales attempts, and refer prospects to sister communities when appropriate.
Obtain new resident signatures on required paperwork before move-in and orient residents to the community.
Assist with monitoring renewals and distributing and following up on renewal notices.
Accept rental payments.
Prepare leases and related paperwork and enter information accurately and promptly in the Yardi system.
Maintain current resident files and distribute company- or community-issued notices.
Maintain accurate monthly lease and renewal commission records for bonus purposes.
Assist the management team with other tasks as required and consistently implement community policies.
Receive resident calls and visits, listen to requests and concerns, and answer questions about the community, repairs, rent, and rules.
Complete maintenance service requests promptly, notify the maintenance team, and follow up with residents when requests are completed.
Maintain open communication with the Community Manager and Maintenance Supervisor.
Contribute to the community’s cleanliness and curb appeal.
Assist in planning resident events, attend events, and serve as a host as directed by the Community Manager.
Conduct business in compliance with company policies, Fair Housing, the Americans with Disabilities Act, and other applicable apartment-industry laws.
Maintain compliance files under the direction of the Compliance department and Community Manager, where applicable.