Leasing Specialist - Berry Ridge

Avanath•Gresham, OR

17h•$23 - $25

About The Position

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The role calls for professionalism, positive engagement, exceptional customer service, and a collaborative approach to building relationships with residents, staff, vendor partners, regulatory organizations, and social services partners. The specialist listens and responds professionally to resident and staff concerns, drawing on organizational resources as needed. The position supports prospect qualification and sales, application processing, move-ins, lease administration, renewals, resident service requests, community upkeep, resident events, and compliance. The incumbent is classified as essential staff and is expected to report to work and follow safety and business protocols. The compensation range is $23–$25 USD.

Requirements

At least 2 years of sales and/or customer relations experience.
Passion for providing exceptional customer service.
Ability to thrive in a fast-paced environment.
Solid computer knowledge, including Windows, Word, Excel, internet, and email.
Working knowledge of Yardi Voyager property management software.
Flexible schedule that may include evenings and weekends.
Professional, positive, and collaborative approach to resident and staff interactions.

Nice To Haves

Experience with low-income housing and tax credits is highly desired.
Bilingual English and Spanish skills are highly desired.

Responsibilities

Provide A+ customer service and greet and qualify prospective residents.
Record telephone and in-person prospect visits on guest cards.
Inspect models and market-ready apartments and communicate service needs to the Community Manager.
Show the community and apartments, explain relevant features and benefits, and work to close leases.
Obtain completed applications and deposits in accordance with company procedures and Fair Housing requirements.
Update availability reports and process applications for approval.
Ensure apartments are ready for residents on their agreed move-in dates; obtain required signatures and orient new residents to the community.
Follow up with prospects who did not lease and refer them to sister communities when appropriate.
Assist with monitoring renewals, distribute renewal notices, and follow up on them.
Accept rental payments; prepare leases and related paperwork; enter information accurately and promptly in Yardi; and maintain current resident files.
Distribute company- or community-issued notices and maintain accurate monthly lease and renewal commission records.
Assist the management team with other tasks and consistently implement community policies.
Receive resident calls and visits, listen to requests and concerns, answer questions, and follow up when unable to resolve matters immediately.
Complete maintenance service requests promptly, inform the maintenance team, and contact residents daily about completed service requests to confirm satisfactory handling.
Maintain open communication with the Community Manager and Maintenance Supervisor.
Contribute to community cleanliness and curb appeal.
Assist with planning resident events, attend events, and host as directed by the Community Manager.
Conduct business in accordance with company policies, Fair Housing, the Americans with Disabilities Act, and other applicable laws.
Under the direction of the Compliance department and Community Manager, maintain compliance files where applicable.