Leasing Specialist I
About The Position
Mark-Taylor is seeking a Leasing Specialist I for its Corporate Office in Scottsdale, Arizona. The role serves as the first point of contact for prospective residents, managing inbound leasing inquiries in a fast-paced contact center environment. The specialist provides information about communities, available apartment homes, amenities, pricing, and lease terms while delivering an exceptional customer experience. This sales-focused position involves building rapport and converting inquiries into property tours, applications, and signed leases, using property management systems and leasing processes.
Requirements
- Strong communication and interpersonal skills for engaging professionally and empathetically with prospective residents.
- Ability to remain calm and effective in high-call-volume situations.
- Proficiency with basic computer applications and ability to adapt quickly to new systems.
Nice To Haves
- Entry-level customer service or sales experience, or translatable skills.
Responsibilities
- Manage a high volume of inbound calls from prospective residents and deliver exceptional customer service.
- Provide information on property availability, pricing, unit features, and community amenities.
- Explain lease terms, application requirements, and move-in procedures clearly and professionally.
- Meet weekly targeted goals at 85% consistency.
- Use persuasive communication to convert inquiries into property tours and completed applications.
- Highlight property advantages and tailor recommendations to each prospect’s needs.
- Accurately enter and update prospect details in the CRM system.
- Maintain organized follow-up systems and set reminders to support callbacks and improve conversion rates.
- Maintain a friendly and professional demeanor to create a positive first impression.
- Follow standard operating procedures to ensure accuracy and compliance.
- Participate in ongoing training and development through Mark-Taylor programs and San Casa virtual learning.
Benefits
- Employee rent discounts, subject to availability at each community.
- Access to Mark-Taylor amenities.
- Employee appreciation events.
- Opportunities for career growth.
- 401(k) with company match.
- Paid time off, sick time, holidays, and volunteer time.
- Medical, dental, and vision benefits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
