Leasing Professional - The Clara

Greystar Management Services•Santa Clara, CA

2d•Onsite

About The Position

The Leasing Professional coordinates the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. The role handles activities related to leasing to new residents, supporting resident satisfaction throughout the lease term, and securing lease renewals. This position is at The Clara, a 508-unit lease-up, high-rise community, and is eligible for incentive-based bonuses.

Requirements

1–2 years of experience.
Any licenses or certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property.
Ability to work a flexible schedule, including taking call during evenings, weekends, and holidays.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.

Responsibilities

Conduct sales and leasing activities to meet revenue and occupancy goals, including qualifying prospects, giving community tours and apartment showings, processing applications, completing credit and criminal-background screenings, preparing lease and move-in documents, and supporting move-ins and lease signings.
Inspect apartments before move-in, ensure they are ready for residents, and coordinate outstanding work with the maintenance team.
Monitor market and competitor conditions, develop and implement marketing plans, and follow community policies concerning concessions, specials, and occupancy programs.
Plan and carry out marketing activities to generate traffic, including resident referral and employer outreach programs and online marketing.
Use on-site property management software to track availability and leasing activity, manage resident and prospect records, and capture demographic and other relevant information.
Maintain community and show-unit presentation standards by inspecting tour areas, reporting maintenance needs, preparing models and amenities, and setting up the leasing office for daily activity.
Follow up with prospects and new residents through email, notes, cards, calls, or other contacts to support leasing and renewal decisions.
Support the lease renewal program by preparing renewal documents, contacting residents ahead of move-out dates, and ensuring documents are signed and implemented on time.
Respond promptly and courteously to resident and client or owner questions and concerns, resolve problems, and route or document requests as appropriate.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
On-site housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Paid six-week sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Position may be eligible for incentive-based bonuses.