Leasing Professional - Towne at Glendale

Greystar Management Services•Glendale, CA

7d•Onsite

About The Position

The Leasing Professional coordinates the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals. The position handles leasing activities for new residents, supports resident satisfaction throughout the lease term, and secures lease renewals. The role is at a stabilized, 150-unit property in Glendale, California, and is eligible for a 20% housing discount. The posted schedule is Tuesday through Saturday, 9 a.m. to 6 p.m., subject to change based on business needs; the position also requires schedule flexibility, including taking call during evenings, weekends, and holidays. The role requires 1–2 years of leasing experience. Prior experience with Yardi and CRM is preferred. The hourly pay range is $23.00–$25.00. The position may be eligible for onsite team member bonus programs. Physical work includes standing, walking, or sitting for extended periods; bending, stooping, climbing ladders, reaching, carrying objects, and crawling in confined areas; and working indoors and outdoors in all weather conditions. Employees must be able to maneuver up to 25 pounds independently and 50 pounds with assistance. Rare or regular travel may be required to support other properties or attend training and business meetings.

Requirements

1–2 years of leasing experience.
All licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property.
Ability to work a flexible schedule, including taking call during evenings, weekends, and holidays.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.

Nice To Haves

Prior experience using Yardi.
Prior CRM experience.

Responsibilities

Perform sales and leasing activities to meet community revenue and occupancy goals, including greeting and qualifying prospects, conducting tours, showing apartments, processing applications, conducting credit screening and criminal background checks, preparing lease and move-in documents, and supporting move-in and lease signing.
Inspect apartments before resident move-in, ensure they are move-in ready, and schedule outstanding work with the maintenance team.
Monitor market and competitor conditions; develop and implement short- and long-term marketing plans; and follow community policies for concessions, specials, and other occupancy programs.
Plan and execute marketing activities to drive community traffic, including resident referral and employer outreach programs, internet marketing, and community-specific campaigns.
Use onsite property management software to track apartment availability and leasing activity, manage resident and prospect data, and record demographic and other relevant information.
Maintain the community, leasing tour, and show units to Company standards by inspecting the marketing corridor and tour route, communicating upkeep needs to maintenance, merchandising show units and amenities, and preparing the leasing office for daily activities.
Follow up with prospects and new residents through email, notes, cards, calls, or other contacts to support leasing and renewal decisions and ensure satisfaction.
Support the lease renewal program by preparing renewal letters and packages, contacting residents in advance of move-out dates, and ensuring renewal documents are signed and implemented on time.
Respond promptly and courteously to resident and client/owner questions and concerns, resolve problems, and document or relay requests to the appropriate people.

Benefits

20% housing discount, subject to applicable discount and unit availability.
Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only enrollment.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for onsite property team bonus programs.