Community Manager - Towne at Glendale

Greystar•Glendale, CA

7d•$75,000 - $80,000•Onsite

About The Position

The Community Manager oversees day-to-day operations of an assigned, stabilized 127-unit property, including its team members, activities, and resources. The role is accountable for achieving budgeted financial and operational goals and ensuring compliance with company policies and procedures and applicable housing laws and regulations. The position is based at Towne at Glendale in Glendale, California, with a stated schedule of Monday through Friday, 9 a.m. to 6 p.m., subject to change based on business needs. The Community Manager contributes to budget development, monitors property finances and expenditures, manages leasing and marketing activity, and oversees resident service and retention. The role supervises property staff, oversees maintenance and the physical condition of the community, and supports client/owner relationships. The position is eligible for a 100% housing discount, subject to the stated onsite housing discount conditions and unit availability.

Requirements

The job posting lists a requirement of 3–5 years of Community Manager experience; the qualifications section also states a minimum of 4–6 years of relevant experience in property management, sales, marketing, and customer service.
Ability to manage an apartment community’s daily operations, resolve customer complaints and issues, complete financial records and reports, increase sales revenue, and coordinate a team’s work.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
All licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; on-site staff with access to drive the golf cart must also have valid driver’s licenses.
Proficiency with internet, word processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software; the posting names Entrata, Yardi, and/or OneSite as preferred tools and separately lists Yardi, CRM, RealPage Ops, and Netvendor experience in the position requirements.
Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Able to access all exterior and interior parts of the community and amenities.
Able to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with budget processing and financial oversight.
Proficiency with Entrata, Yardi, and/or OneSite property-management software.

Responsibilities

Provide input into property budget development by evaluating financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
Approve vendor, contractor, and service-provider invoices by reconciling work or purchases, verifying certificates of insurance, coding charges, and coordinating with vendors, accounting, and the client or owner as needed.
Control expenditures within the approved budget and manage petty cash.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; evicting residents; and imposing and collecting allowable lease charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and addressing service issues; ensure maintenance staff follow company standards for resident service requests.
Conduct regular property inspections and address safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
Supervise property staff, including interviewing, hiring, orienting, training, and managing performance in accordance with company policies and practices.
Support client/owner relationships by meeting with owners, conducting property tours, providing performance updates, and responding to requests.
Complete accounting, financial, administrative, and other reports and perform other duties as assigned or necessary.
For California properties, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

100% housing discount eligibility for this position; onsite housing discounts are subject to discount terms and unit availability.
Competitive medical, dental, vision, disability, and life insurance; low or no cost for basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service and additional vacation accrual with tenure.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite team members may be eligible for weekly, monthly, and/or quarterly bonus programs; eligibility and terms vary.