Community Manager - Towne at Glendale

Greystar Management Services•Glendale, CA

6d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned, stabilized 127-unit property, including its team members, activities, and resources. The role is responsible for achieving budgeted financial and operational goals and ensuring compliance with company policies and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The position manages property financial performance, leasing and marketing, resident satisfaction, property condition, and staff performance. It also supports the client/owner relationship and completes accounting, financial, administrative, and other reports. For California properties, the Community Manager manages the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized. The schedule is Monday through Friday, 9 a.m. to 6 p.m., subject to change based on business needs. The role is based at the property in Glendale, California, and may involve frequent exposure to outdoor conditions and routine local travel. The position offers a 100% housing discount, subject to the job description’s eligibility terms.

Requirements

At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to manage apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Hold all licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other on-site staff with golf-cart access also have valid driver’s licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong proficiency with property-management software.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience using Entrata, Yardi, and/or OneSite.
Experience as a Community Manager; the posting’s property-specific requirements also reference proficiency with Yardi, CRM, RealPage Ops, and NetVendor, as well as budget processing and financial oversight.

Responsibilities

Contribute to property budget development by analyzing financial statements, marketing information, and operating reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
Review and approve vendor, contractor, and service-provider invoices, reconcile work or purchases, verify insurance certificates, code charges, and coordinate with vendors, accounting, and the client or owner.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving prospective resident applications, discounts, and renewal leases; conducting apartment inspections; meeting notice requirements; handling evictions; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and taking appropriate action to resolve service issues.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Inspect the property and take appropriate action to ensure grounds, buildings, and amenities meet standards for safety, cleanliness, appearance, and appeal.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies, values, and business practices.
Support the client and owner relationship through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
For California properties, use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Make routine local trips as needed for bank deposits, training, outreach events, or other job responsibilities.

Benefits

100% housing discount for this position, subject to applicable eligibility terms.
Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; additional vacation accrues with tenure.
Onsite housing discounts at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonuses for onsite property positions.