Community Manager (Towne Park)

Block Real Estate Services•Springdale, AR

About The Position

The Community Manager is responsible for the overall performance of the property, including financial results, operations, leasing, marketing, and resident experience. The role leads and develops a high-performing onsite team while operating the community in the best interest of the owner. The Community Manager directs day-to-day operations, supports team performance and development, and drives occupancy, revenue, and Net Operating Income through leasing, pricing, marketing, and operational strategies. The role oversees financial processes, reporting, property conditions, resident engagement, and service delivery while ensuring compliance with company standards and applicable laws.

Requirements

Proven experience in property management with leadership responsibility.
Strong knowledge of property management software and the Microsoft Office Suite.
Excellent written and verbal interpersonal and communication skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Knowledge of, or ability to learn, federal, state, and local landlord/tenant laws and fair housing regulations.
Valid driver's license and reliable transportation.
Strong customer service orientation and managerial skills.
Ability to exercise good judgment.
Ability to carry a cell phone and respond to emergencies.
Knowledge of, or ability to learn, advertising and marketing tactics to maximize occupancy.
Ability to perform the physical requirements of the role, which may include moving throughout the property, touring apartment homes, and accessing various areas of the community, with or without reasonable accommodation.

Nice To Haves

Yardi experience preferred.

Responsibilities

Lead and manage the community’s day-to-day operations to ensure efficiency, quality, and compliance with company standards.
Recruit, train, coach, and develop onsite team members; establish expectations and hold them accountable for performance and customer service.
Foster a team culture focused on accountability, collaboration, and resident satisfaction.
Complete required training and participate in ongoing professional development.
Drive occupancy, revenue, and Net Operating Income through leasing, pricing, and operational strategies.
Monitor and analyze occupancy, leasing trends, delinquency, expenses, and other key performance indicators.
Manage accounts receivable, rent collections, delinquency, and eviction processes in accordance with applicable laws.
Oversee accounts payable, budgeting, and expense control.
Prepare and deliver accurate, timely reporting to leadership.
Oversee leasing activities to support traffic, conversion, and closing performance.
Develop and execute marketing strategies, including digital marketing, social media, and outreach.
Maintain the property’s online presence, listings, and reputation; monitor and respond to reviews and customer feedback.
Conduct market research and competitive analysis to inform pricing and marketing strategies.
Lead resident retention and engagement strategies, including planning and supporting community events.
Promote resident satisfaction through responsive service and relationship building.
Oversee property conditions, curb appeal, and unit readiness.
Partner with maintenance teams and vendors to ensure timely, high-quality service delivery.
Conduct regular property inspections and proactively address operational issues.