Leasing Professional- Biltmore at Camelback

GRE Management • Phoenix, AZ

5d

About The Position

A Leasing Professional serves as the community’s sales representative, providing service-oriented support and helping assigned communities meet occupancy and rental-rate goals. The role calls for a high-energy, creative person with strong communication and verbal skills. The Leasing Professional tours prospects through the community, explains its features and amenities, responds to inquiries, and supports the application and lease process. They maintain knowledge of screening policies and applicable laws, use Yardi tools to manage applications and prospect follow-up, and share recommendations on pricing and promotions. The role also includes supporting cleanliness of market-ready units, amenities, and common areas, maintaining collaborative relationships, and performing additional assigned duties.

The position is full-time, non-exempt, and scheduled for 40 hours per week. The schedule may include overtime, weekends, and non-traditional holidays; on-call work and travel may also be required. A high school diploma or equivalent and at least one year of leasing experience are required. Property management or related experience is preferred.

Requirements

• At least one year of leasing experience.
• High school diploma or equivalent.
• Prior customer service experience.
• Ability and willingness to learn and take initiative.
• Ability to handle sensitive information and situations confidentially.
• Ability to work at a fast pace, perform under pressure, stay organized, and meet deadlines.
• Ability to communicate professionally and pleasantly with team members, residents, visitors, and the public.
• Knowledge of Yardi, Microsoft Access, Internet Explorer, Microsoft Excel, Microsoft Outlook, Microsoft Word, and the Windows operating system.
• Ability to speak, read, and write English sufficiently to perform job duties.
• Ability to maintain a regular schedule that may include overtime, weekends, and non-traditional holidays; on-call work may be required.
• Ability to travel.

Nice To Haves

• Certified Apartment Leasing Professional (CALP) certification.
• Real estate license if required by state regulations.
• Experience in property management or a related field.
• Driver's license and insurance may be required.

Responsibilities

• Tour prospects through the community and answer questions about amenities, the neighborhood, and other community details.
• Maintain expert knowledge of community features, benefits, and amenities.
• Answer incoming phone calls and emails in a timely manner.
• Walk the tour path and available market-ready units daily to ensure apartment homes meet GRE-M standards.
• Post Craigslist advertisements through Rooof as directed by the Community Director.
• Manage the prospect approval process and monitor the daily Yardi dashboard to help ensure applications are processed in time for selected move-in dates.
• Stay current on screening policies, state and local laws, and fair housing requirements and their effect on applications.
• Follow internal best practices and legal processes to provide alternative credit approval solutions when appropriate.
• Identify potentially fraudulent applicants using available resources.
• Generate leases accurately and promptly for applicants.
• Manage the prospect Yardi CRM queue and use Yardi CRM and ChatBot daily for lead generation, prospect follow-up, and understanding marketing sources.
• Recommend pricing, concessions, and promotional ideas to the Leasing Area Manager to support community and portfolio goals.
• Assist with market-ready units, amenities, and common-area cleanliness as needed.
• Maintain harmonious working relationships and embody the BE ONE TEAM value with internal and external contacts.
• Perform additional assigned duties.

Benefits

• Employer-paid medical and dental coverage for the employee.
• Medical and dental coverage available for dependents.
• 11 paid holidays and 3 floating holidays.
• Two weeks of paid vacation granted upon hire.
• 401(k) plan.
• 16 hours of paid volunteer time.
• Career growth and education opportunities.
• May be eligible for community-specific incentive programs, which may include occupancy-based incentives, lease-up bonuses, financial performance bonuses, or annual performance awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED