Leasing Professional - Embark

Greystar Management Services•Morrisville, NC

12d•Onsite

About The Position

The Leasing Professional coordinates the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. The role handles leasing to new residents, supports resident satisfaction throughout the lease term, and secures lease renewals at Embark, a 303-unit garden-style community in lease-up in Morrisville, North Carolina. The schedule is Monday through Friday with rotating weekends. The position carries out prospect and resident interactions, leasing and marketing activities, move-in preparation, renewal processing, and related recordkeeping. It uses on-site property management software and works with maintenance team members to prepare apartments, models, amenities, and the leasing area. The role also responds to resident and client/owner concerns and may travel to other properties or attend training and business meetings as needed. The position requires the ability to work a flexible schedule, including taking call during evenings, weekends, and holidays. Physical work includes standing, walking, sitting, bending, stooping, climbing ladders, reaching, carrying objects, and crawling in confined areas; working indoors and outdoors in all weather; and maneuvering loads up to 25 pounds independently or 50 pounds with assistance.

Requirements

Hold any licenses and/or certifications required by state and local jurisdictions.
Have a valid driver’s license to operate a golf cart on the property.
Be able to meet the stated physical demands, including maneuvering up to 25 pounds independently and 50 pounds with assistance.
Be able to work a flexible schedule, including taking call during evenings, weekends, and holidays.

Responsibilities

Perform sales and leasing activities to meet revenue and occupancy goals, including greeting and qualifying prospects, conducting tours, showing apartments, processing applications, completing credit screening and criminal background checks, preparing lease and move-in documents, and supporting move-ins and lease signings.
Inspect apartments before resident move-in, confirm they are ready, and coordinate outstanding items with the maintenance team.
Monitor market and competitor conditions; develop and implement short- and long-term marketing plans; and follow community policies for concessions, specials, and other occupancy programs.
Design and carry out marketing activities to generate traffic, including resident referral and employer outreach programs, internet marketing, and community-specific plans and promotions.
Use on-site property management software to track availability, record traffic and leasing activity, manage resident and prospect data, and capture demographic and other relevant information.
Maintain show-quality standards by inspecting the marketing corridor and leasing tour, communicating upkeep needs to maintenance, merchandising show units and amenities, and preparing the leasing office for daily activity.
Follow up with prospects and new residents by email, notes, cards, phone, or other contacts to support leasing and renewal decisions and satisfaction.
Support the lease renewal program by preparing renewal letters and packages, contacting residents ahead of move-out dates, and ensuring renewal documents are signed and implemented on time.
Respond promptly and courteously to resident and client/owner questions and concerns, take action to resolve issues, and document or route requests to the appropriate people.
Travel occasionally or regularly as needed to assist other properties, attend training, or participate in business meetings.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite roles may be eligible for weekly, monthly, and/or quarterly bonus programs.