Leasing Professional - Rancho Cucamonga, CA

Greystar Management Services•Newport Beach, CA

4d•Onsite

About The Position

The Leasing Professional coordinates the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. The role performs leasing activities for prospective residents, supports resident satisfaction throughout the lease term, and secures lease renewals. This position is at a stabilized, 272-unit community in Rancho Cucamonga, California. The schedule is TBD; both weekend days are required, with a stated schedule of 9 a.m.–6 p.m. that may change according to business needs. The role also requires flexibility to take call during evenings, weekends, and holidays. The hourly pay range is $22–$23. Pay within the range may depend on business requirements, experience, skills, and location. Onsite property positions may also be eligible for weekly, monthly, and/or quarterly bonus programs. Benefits are offered to full-time employees and include medical, dental, vision, disability, and life insurance; paid time off; a housing discount for onsite team members subject to availability and terms; and additional programs described in the posting.

Requirements

At least 1 year of sales experience.
At least 2 years of customer service experience.
Hold licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property.
Able to work a flexible schedule, including taking call during evenings, weekends, and holidays.
Able to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Able to work indoors and outdoors in all weather conditions.
Able to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.

Responsibilities

Perform sales and leasing activities to meet community revenue and occupancy goals, including qualifying prospects, conducting tours, processing applications and screening checks, preparing lease and move-in documents, and supporting move-ins and lease signings.
Inspect apartments before move-in, verify readiness, and coordinate outstanding work with maintenance.
Monitor market and competitor conditions; develop and implement short- and long-term marketing plans; and follow policies for concessions, specials, and occupancy programs.
Create and carry out marketing activities to generate community traffic, including resident referral and employer outreach programs and internet marketing.
Use onsite property management software to track availability, record traffic and leasing activity, manage resident and prospect data, and capture demographic information.
Maintain the community, tour route, leasing office, show units, model, and amenities to company show-quality standards; communicate maintenance and upkeep needs.
Follow up with prospects and new residents to support leasing decisions and satisfaction through email, notes, cards, calls, or other contacts.
Support lease renewals by preparing renewal documents, contacting residents in advance of move-out dates, and ensuring documents are signed and implemented on time.
Respond promptly and courteously to resident and client/owner questions and concerns; resolve issues or document and direct requests to the appropriate people.
Travel occasionally or regularly as needed to assist other properties, attend training, or attend business meetings.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost employee medical coverage, including free basic coverage for employee-only plans.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after 1 year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every 5 years thereafter.
401(k) with company match up to 6% of pay after 6 months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.