Leasing Professional - Villas at the Gardens

Greystar Management Services•Rancho Cucamonga, CA

6d•Onsite

About The Position

The Leasing Professional coordinates the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. The role includes leasing to new residents, supporting resident satisfaction throughout the lease term, and securing lease renewals. The position is at a stabilized 270-unit property in Rancho Cucamonga, California. The schedule is to be determined; both weekend days are required, with stated hours of 9 a.m.–6 p.m. subject to change based on business needs.

Requirements

At least 1 year of sales experience.
At least 2 years of customer service experience.
Valid driver’s license to operate a golf cart on the property.
Any licenses or certifications required by applicable state and local jurisdictions.
Ability to work a flexible schedule, including on-call duties during evenings, weekends, and holidays.
Ability to stand, walk, or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.

Responsibilities

Conduct sales and leasing activities to meet revenue and occupancy goals, including greeting and qualifying prospects, giving community tours and showing apartments, processing applications, completing credit screening and criminal background checks, preparing lease and move-in documents, and supporting move-ins and lease signings.
Inspect apartments before move-in, confirm they are ready, and coordinate outstanding work with the maintenance team.
Monitor market and competitor conditions; develop and implement short- and long-term marketing plans; and follow community policies for concessions, specials, and occupancy programs.
Create and carry out marketing activities to generate traffic, including resident referral and employer outreach programs, internet marketing, and community-specific marketing plans and promotions.
Use on-site property management software such as OneSite or Yardi to track availability and leasing activity, manage resident and prospect information, and record demographic information.
Maintain show-quality standards by inspecting the marketing corridor and leasing tour, communicating upkeep needs to maintenance, merchandising show units and amenities, and preparing the leasing office for daily activities.
Follow up with prospects and new residents by email, notes, cards, phone, or other contact to support leasing or renewal decisions and ensure satisfaction.
Support the lease renewal program by preparing renewal letters and packages, contacting residents ahead of move-out dates, and ensuring renewal documents are signed and implemented on time.
Respond courteously and promptly to resident and client or owner concerns, resolve problems, and document or direct requests to the appropriate people.
Take on-call duties during evenings, weekends, and holidays, and travel when needed to assist properties or attend training, meetings, or other business activities.

Benefits

Competitive medical, dental, vision, disability, and life insurance.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after 1 year of service.
Additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every 5 years thereafter.
401(k) with company match up to 6% of pay after 6 months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The position may be eligible for weekly, monthly, and/or quarterly bonus programs.