Leasing Professional- The Flats at East Bank

Greystar • Cleveland, OH

4d • $20 - $21 • Onsite

About The Position

This position coordinates the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. Responsibilities include leasing to new residents, supporting resident satisfaction throughout the lease term, and securing lease renewals. The role carries out prospect qualification, community tours, applications and screening, lease preparation, and move-in coordination; supports marketing and occupancy plans; maintains leasing and prospect data in property-management software; and responds to resident and owner concerns. The position also helps ensure apartments, show units, amenities, and leasing areas meet company standards.

Requirements

• Hold all licenses and certifications required by applicable state and local jurisdictions.
• Have a valid driver’s license to operate a golf cart on the property.
• Be able to work a flexible schedule, including taking call during evenings, weekends, and holidays.
• Be able to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Be able to work indoors and outdoors in all weather conditions.
• Be able to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
• Rare or regular travel may be required to assist other properties, attend training classes or business meetings, or meet other job needs.

Responsibilities

• Perform sales and leasing activities to meet community revenue and occupancy goals, including greeting and qualifying prospects, conducting tours, processing applications and screenings, preparing leases and move-in packages, and coordinating move-ins and lease signings.
• Inspect apartments before move-in, confirm they are move-in ready, and schedule outstanding work with the maintenance team.
• Monitor market and competitor conditions and develop and implement short- and long-term marketing plans to sustain occupancy.
• Follow established policies for concessions, specials, and other occupancy programs.
• Design and execute marketing activities to generate community traffic, including resident referral and employer outreach programs, internet marketing, and community-specific campaigns.
• Use on-site property-management software to track apartment availability, traffic and leasing activities, resident and prospect data, and relevant demographic information.
• Inspect marketing corridors and leasing tours, communicate upkeep needs to maintenance, merchandise show units and amenities, and prepare the leasing office for daily activities.
• Follow up with prospects and new residents by email, notes, cards, telephone, or other contacts to support leasing and renewal decisions and satisfaction.
• Support the lease-renewal program by preparing renewal letters and packages, contacting residents before move-out dates, and ensuring renewal documents are signed and implemented on time.
• Respond promptly and courteously to resident and client or owner concerns and questions, resolve problems, and document or route requests to the appropriate people.

Benefits

• Hourly pay range of $20.00–$21.00.
• The role may be eligible for weekly, monthly, and/or quarterly bonus programs.
• Part-time team member benefits include a 401(k) with company match, subject to eligibility, an Employee Assistance Program, and paid sick time.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed