Leasing Professional - Flats at East Bank

Greystar•Cleveland, OH

20h•$20 - $22•Onsite

About The Position

This position coordinates the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. The role handles leasing activities for prospective residents, supports resident satisfaction throughout the lease term, and secures lease renewals. The Leasing Professional conducts prospect tours, processes applications, prepares lease and move-in documents, and supports smooth move-ins. The role also monitors market and competitor conditions, implements marketing plans, maintains accurate leasing and resident information in property-management software, and ensures the community and model units meet show-quality standards. It responds to resident and owner concerns and works with the maintenance team to address property needs. The position requires the licenses or certifications required by applicable state and local jurisdictions and a valid driver’s license to operate a golf cart on the property. Work involves standing, walking, sitting, bending, stooping, climbing ladders, reaching, carrying, and crawling in confined areas; working indoors and outdoors in all weather; and moving weights up to 25 pounds independently or 50 pounds with assistance. Occasional or regular travel may be required to assist other properties or attend training and business meetings. A flexible schedule is required, including being on call during evenings, weekends, and holidays.

Requirements

Hold all licenses and/or certifications required by state and local jurisdictions.
Have a valid driver’s license to operate a golf cart on the property.
Be able to stand, walk, and/or sit for extended periods and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Be able to work indoors and outdoors in all weather conditions.
Be able to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Be able to work a flexible schedule, including being on call during evenings, weekends, and holidays.
Be available for travel as required to assist other properties or attend training, business meetings, or other work-related situations.

Responsibilities

Perform sales and leasing activities to achieve community revenue and occupancy goals, including greeting and qualifying prospects, conducting tours, processing applications and screening checks, preparing leases and move-in packages, and supporting move-ins and lease signings.
Inspect apartments before resident move-in, confirm they are ready, and schedule outstanding work with the maintenance team.
Monitor market and competitor conditions, develop and implement marketing plans, and follow community policies for concessions, specials, and occupancy programs.
Design and carry out marketing activities to attract traffic, including resident referral and employer outreach programs and internet marketing.
Use on-site property-management software to track availability, record traffic and leasing activities, manage resident and prospect data, and capture relevant demographic information.
Inspect the marketing corridor and leasing tour, communicate maintenance and upkeep needs, maintain appealing model units and amenities, and prepare the leasing office for daily activity.
Follow up with prospects and new residents by email, notes, cards, phone, or other contact to support leasing and renewal decisions and resident satisfaction.
Support the lease-renewal program by preparing renewal letters and packages, contacting residents in advance of move-out dates, and ensuring renewal documents are signed and implemented on time.
Respond promptly and courteously to resident and client/owner concerns and questions, take action to resolve problems, and document or convey requests to the appropriate people.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic medical coverage for employee-only enrollment.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service and additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.