Leasing & Sales Consultant - The Flats at Westover Hills

Cortland•San Antonio, TX

About The Position

As a Leasing & Sales Consultant, you will drive occupancy and revenue at the community by achieving leasing goals, conversion targets, and KPIs. You will manage the sales pipeline, follow up with potential residents, use consultative selling techniques, maintain accurate CRM records, and monitor lead and conversion activity. You will guide potential residents through the leasing process and deliver a personalized, concierge-level experience that supports the community’s brand. The role also includes building resident relationships, representing the community, managing marketing programs and social media presence, and planning resident events and engagement programs. The position requires adaptability to market conditions, prospect needs, coaching, and leadership guidance, along with professionalism, accountability, reliability, and a polished, approachable presence.

Requirements

Strong desire to succeed in a goal-oriented, fast-paced sales environment.
Confidence, persuasiveness, a people-focused approach, and an ability to build rapport.
Coachability, resilience, a positive attitude, and willingness to learn.
Motivation by targets, results, and earning potential, and comfort being held accountable to goals.
Organization, discipline, time-management skills, and attention to detail.
Comfort learning and using CRM systems to track leads and customer interactions.
Professional, polished, and approachable presentation.
Alignment with company values and pride in representing a premium brand experience.

Nice To Haves

At least 6 months of sales, customer-facing, or performance-driven experience.

Responsibilities

Achieve and exceed leasing goals, conversion targets, and KPIs to drive occupancy and revenue.
Manage the sales pipeline, promptly follow up with potential residents, nurture leads, and close leases.
Use consultative selling techniques to identify prospect needs, present solutions, and create value.
Keep CRM records accurate and current for potential resident interactions.
Monitor and report on lead activity, conversion metrics, and pipeline health.
Maintain organized and disciplined follow-up and consistent prospect engagement.
Guide potential residents through the leasing process and make it simple, stress-free, and enjoyable.
Deliver personalized, concierge-level service and build relationships that encourage loyalty and referrals.
Represent the community and showcase its homes, lifestyle, and amenities.
Handle objections professionally and turn challenges into opportunities.
Establish, manage, and maintain marketing programs and the community’s social media presence.
Plan and execute resident events and engagement programs.
Apply coaching and feedback promptly and adjust sales approaches to market conditions, prospect needs, and leadership guidance.
Maintain integrity, accountability, reliability, and a polished presence aligned with brand standards.