Leasing Professional-Floater

ConcordRENTS • Sanford, FL

1d • $20 - $20

About The Position

The Leasing Professional-Floater supports leasing, marketing, administrative, and resident-service objectives across communities within specific regional portfolios, traveling to and working at communities as requested. The role builds rapport with prospective and current residents to support occupancy and retention, and monitors communication between communities and support teams so each can meet its goals.

The position handles the leasing process from property preparation and prospect inquiries through tours, applications, move-ins, lease execution, renewals, and move-outs. It also provides resident support, outreach marketing, inspections, administrative assistance, and support for resident activities. Work schedules may include evenings, weekends, and unscheduled support to address issues requiring immediate attention.

Requirements

• Knowledge of general business, property management, sales, or customer service.
• High school diploma or equivalent.
• Strong customer-service skills and verbal and written communication skills.
• Demonstrated customer service or sales experience.
• Demonstrated problem-resolution work experience.
• Ability to speak, read, and write English for safety and productivity reasons.
• Ability to travel and work at communities as requested within specific regional portfolios.

Nice To Haves

• Property management leasing experience.

Responsibilities

• Prepare the property for business through morning merchandising, walking the property, and making adjustments or reporting items needing attention.
• Ensure apartments shown to prospective residents, the clubhouse, common areas, and amenities are clean and welcoming.
• Respond promptly to prospective resident inquiries and encourage tour appointments.
• Identify prospective residents’ needs and explain how the community can meet them, including available lease options, bundle packages, qualifications, move-in costs, promotions, specials, and rent.
• Make efforts to secure applications from interested prospects and follow up promptly with those who do not apply immediately.
• Maintain thorough knowledge of the community and surrounding communities, and regularly shop competing communities for comparison purposes.
• Represent the organization and provide exceptional customer service to residents, prospective residents, and the broader community.
• Resolve resident concerns courteously and promptly, consistent with policy and performance expectations.
• Conduct outreach marketing to local businesses and develop effective business relationships.
• Support Café Application and Recertification teams by helping prospects and residents submit requested documents and information on time.
• Notify future residents of application approval, collect deposit balances, and assign available units or unit types.
• Inspect apartment homes before move-in to ensure they meet Concord standards and report items needing attention.
• Coordinate proper execution of leases and related documents with the Centralized Analytics Team and new or renewing residents, ensuring required information, documents, and payments are collected.
• Encourage residents to renew their leases.
• For residents moving out, obtain and upload required documentation, schedule inspections and treatments, and communicate payment, possible fees, and move-out procedures.
• Address resident-related damages and policy violations, communicate appropriately with residents, and collect applicable fines and damage fees.
• Assist with implementing and carrying out resident activities, including after-school programs, resident retention events, training programs, and required resident service functions.
• Complete required inspections and other community administrative work as directed.

Benefits

• 16 days of paid time off in the first year.
• 7 paid holidays in the first year.
• 401(k) program with up to $5,250 in annual company match, including a 150% match on the first 3% contributed and a 50% match on contributions between 4% and 10%.
• Rental discounts of 20% for full-time team members.
• Performance and role-specific bonus programs for eligible team members.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED