Leasing Professional-Floater

ConcordRENTS • Oviedo, FL

1d • $20 - $21 • Onsite

About The Position

The Leasing Professional-Floater contributes to the success of assigned communities by meeting leasing, marketing, and administrative objectives and building rapport with prospective and current residents to support occupancy and retention. The role monitors community support systems and helps maintain communication between communities and support areas. It requires travel and work at communities within designated regional portfolios as requested. Pay is commensurate with experience.

Requirements

• High school diploma or equivalent.
• Knowledge of general business, property management, sales, or customer service.
• Strong customer service, verbal communication, and written communication skills.
• Demonstrated customer service or sales experience.
• Demonstrated problem-resolution work experience.
• Ability to speak, read, and write English for safety and productivity reasons.

Nice To Haves

• Property management leasing experience.

Responsibilities

• Prepare the property for business through morning merchandising, including walking the property and making adjustments or reporting items needing attention.
• Ensure apartments shown to prospective residents, the clubhouse, common areas, and amenities are clean and welcoming.
• Respond promptly to prospective resident inquiries and encourage them to schedule community tours.
• Determine prospective residents’ needs and explain how the community can meet them, including available floorplans, amenities, community features, lease options, and bundle packages.
• Explain application qualifications, move-in costs, promotions, specials, and monthly rent based on selected optional features.
• Encourage interested prospective residents to apply and follow up promptly with those who do not apply immediately.
• Maintain thorough knowledge of the community and surrounding communities, and regularly shop competing communities.
• Provide exceptional customer service to residents, prospective residents, and the broader community; address resident concerns courteously and promptly in accordance with policy and performance expectations.
• Conduct outreach marketing to local businesses and develop effective business relationships.
• Support Café Application and Recertification teams by helping prospective residents and residents submit requested documents and information promptly.
• Notify future residents of application approval, collect deposit balances, and assign residents to available units or unit types.
• Inspect apartment homes before move-in to ensure they meet Concord standards and report items needing attention.
• Coordinate proper execution of leases and related documents with the Centralized Analytics Team and new or renewing residents, ensuring required information, documents, and payments are collected.
• Encourage residents to renew their leases.
• For residents moving out, ensure required documentation is received and uploaded, schedule inspections and treatments in accordance with company policies, and communicate final payments, applicable fines or fees, and move-out procedures.
• Address resident-related damages and policy violations, ensure appropriate communication, and collect applicable fines and damage fees.
• Assist with implementing and executing resident activities, including after-school programs, resident retention events, training programs, and required resident service functions.
• Complete required inspections and other community administrative work as directed.
• Travel and work at communities within assigned regional portfolios as requested, and provide non-scheduled support for issues requiring immediate attention.

Benefits

• 16 days of paid time off and 7 paid holidays in the first year.
• 401(k) program with up to $5,250 in annual company match, including a 150% match on the first 3% contributed and a 50% match on contributions between 4% and 10%.
• Rental discounts of 20% for full-time team members.
• Eligibility to participate in performance and role-specific bonus programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED