Leasing Professional - The Academy

Greystar Management Services•Spokane, WA

1d•Onsite

About The Position

Greystar is hiring an experienced Leasing Professional for The Academy. This role coordinates the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. The Leasing Professional handles leasing activities for new residents, supports resident satisfaction throughout the lease term, and secures lease renewals. This is a temporary assignment expected to last approximately four months. After successful completion, the employee may apply for a permanent position at another Greystar community. The position requires customer service and leasing work on site, including prospect tours, apartment showings, lease processing, marketing, resident communications, and maintaining the presentation of the community and show units. The schedule is flexible and includes taking call during evenings, weekends, and holidays. Rare or regular travel may be required to assist other properties or attend training and business meetings.

Requirements

A positive, can-do attitude.
Ability to read, write, and communicate effectively; complete legal documents; explain and sell apartment features; and answer resident questions.
High level of professionalism in manner and dress.
All licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property.
Ability to work a flexible schedule, including taking call during evenings, weekends, and holidays.
Ability to stand, walk, and/or sit for extended periods and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to travel as needed to assist other properties or attend training and business meetings.

Nice To Haves

Previous sales and customer service experience.
Proficiency in MS Office Suite.
Experience with property management software such as Yardi or OneSite.

Responsibilities

Conduct sales and leasing activities to meet community revenue and occupancy goals, including greeting and qualifying prospects, conducting tours, processing applications, completing credit screenings and criminal background checks, preparing lease and move-in documents, and supporting move-ins and lease signings.
Inspect apartments before move-in, confirm they are ready, and coordinate outstanding work with the maintenance team.
Monitor market and competitor conditions and develop and implement short- and long-term marketing plans and goals.
Follow community policies for concessions, specials, and other occupancy programs.
Design and carry out marketing activities to generate traffic, including resident referral and employer outreach programs, internet marketing, and community-specific campaigns.
Use property management software to track apartment availability and leasing activity and manage prospect and resident data.
Maintain the community, show units, amenities, marketing corridor, leasing tour, and leasing office according to company standards; communicate maintenance and upkeep needs.
Follow up with prospects and new residents by email, telephone, notes, or other contacts to support leasing decisions and satisfaction.
Support the lease renewal program by preparing renewal letters and packages, contacting residents in advance of move-out dates, and ensuring renewal documents are signed and implemented on time.
Respond courteously and promptly to resident and client/owner concerns and questions, resolve problems, or document and route requests to the appropriate people.
Plan and execute community events.
Conduct market research on comparable properties for marketing and advertising purposes.
Use social media and internet platforms to market available units.
Assist residents with lease renewals and respond to resident concerns.

Benefits

Housing discounts of up to 40% at Greystar communities, subject to discount and unit availability.
Cell phone allowance.
Monthly bonus incentives.
Medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Paid six-week sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Robust training and development.