Leasing Professional - The Met

Greystar Management Services•Austin, TX

8d•Onsite

About The Position

This position coordinates the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident-retention goals. The role handles leasing activities for prospective residents, supports resident satisfaction throughout the lease term, and secures lease renewals. The Leasing Professional conducts prospect qualification, tours, applications and screening; prepares leases and move-in packages; and helps ensure a smooth move-in. The role also monitors market and competitor conditions, implements marketing plans and activities, maintains accurate leasing and prospect records in property-management software, and ensures the community and tour spaces meet company presentation standards. It follows up with prospects and residents, coordinates renewals, and responds promptly to resident and owner concerns. The position requires a valid driver’s license to operate a golf cart on the property, and any licenses or certifications required by state and local jurisdictions. Work may involve travel to other properties or business activities and a flexible schedule that includes on-call coverage during evenings, weekends, and holidays.

Requirements

Hold all licenses and certifications required by applicable state and local jurisdictions.
Have a valid driver’s license to operate a golf cart on the property.
Be able to work a flexible schedule that includes taking call during evenings, weekends, and holidays.
Be able to stand, walk, and/or sit for extended periods and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Be able to work indoors and outdoors in all weather conditions.
Be able to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.
Be able to travel as needed to assist other properties, attend training classes, business meetings, or fulfill position responsibilities.

Responsibilities

Conduct sales and leasing activities to meet community revenue and occupancy goals, including qualifying prospects, conducting tours, processing applications, completing credit and criminal-background screening, preparing leases and move-in packages, and supporting move-ins and lease signings.
Inspect apartments before move-in, confirm they are ready, and coordinate outstanding work with the maintenance team.
Monitor market and competitor conditions and develop and implement short- and long-term marketing plans to sustain occupancy.
Follow community policies for concessions, specials, and other occupancy programs.
Design and execute marketing activities to generate community traffic, including resident referral and employer outreach programs and internet marketing.
Use on-site property-management software to track apartment availability, record traffic and leasing activity, manage resident and prospect data, and capture demographic information.
Inspect the marketing corridor and leasing tour daily, communicate upkeep needs to maintenance, maintain appealing show units, models, and amenities, and prepare the leasing office for daily leasing activities.
Follow up with prospects and new residents through email, notes, cards, calls, or other contacts to support leasing and renewal decisions and satisfaction.
Support the lease-renewal program by preparing renewal letters and packages, contacting residents in advance of move-out dates, and ensuring renewal documents are signed and implemented on time.
Respond promptly and courteously to resident and client/owner concerns and questions, resolve issues, or document and convey requests to the appropriate people.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low or free basic employee medical costs for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Paid six-week sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs.