Leasing Professional - The Villages at Shelby Station

Greystar Management Services • The Villages, TN

12d • Onsite

About The Position

The Leasing Professional coordinates the community’s marketing, leasing, and renewal strategies to help achieve occupancy, revenue, and resident-retention goals. The role includes leasing to prospective residents, supporting resident satisfaction throughout the lease term, and securing lease renewals. This position is at a stabilized townhome community with 60 units and a schedule of Monday through Friday plus rotating weekends.

Requirements

• Hold all licenses and certifications required by applicable state and local jurisdictions.
• Have a valid driver’s license to operate a golf cart on the property.
• Be able to stand, walk, or sit for extended periods and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Be able to work indoors and outdoors in all weather conditions, including rain, snow, heat, hail, wind, and sleet.
• Be able to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.
• Be able to work a flexible schedule that includes taking call during evenings, weekends, and holidays.

Responsibilities

• Perform sales and leasing activities, including greeting and qualifying prospects, conducting community tours and apartment showings, processing applications, completing credit screenings and criminal background checks, preparing lease and move-in packages, and supporting smooth move-ins and lease signings.
• Inspect apartments before resident move-in, confirm they are move-in ready, and coordinate outstanding work with the maintenance team.
• Monitor market and competitor conditions; develop and implement short- and long-term marketing plans and occupancy goals; and follow community policies concerning concessions, specials, and other occupancy programs.
• Plan and carry out marketing activities to generate community traffic, including resident referral and employer outreach programs, internet marketing, and community-specific campaigns and programs.
• Use on-site property management software, such as OneSite or Yardi, to track availability, record traffic and leasing activity, manage resident and prospect data, and capture demographic and other relevant information.
• Maintain community and show-unit standards by inspecting the marketing corridor and leasing tour, communicating maintenance needs, preparing appealing show units and amenities, and preparing the leasing office for daily activity.
• Follow up with prospects and new residents through email, notes, cards, calls, or other contacts to support leasing and renewal decisions and satisfaction.
• Support the lease renewal program by preparing renewal letters and packages, contacting residents in advance of move-out dates, and ensuring renewal documents are signed and implemented on time.
• Respond promptly and courteously to resident and client or owner questions and concerns, solve problems, and document or route requests to the appropriate individuals.
• Travel occasionally or regularly as needed to assist other properties, attend training, attend business meetings, or fulfill position responsibilities.

Benefits

• Competitive medical, dental, vision, disability, and life insurance benefits.
• Low-cost or free basic medical coverage for employee-only coverage.
• Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
• Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
• Six-week paid sabbatical after 10 years of service and every five years thereafter.
• 401(k) with company match of up to 6% of pay after six months of service.
• Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
• Employee Assistance Program.
• Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
• Charitable giving program and benefits.
• The position may be eligible for weekly, monthly, and/or quarterly bonus programs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed