Leasing Professional - The Residences at Springfield Station

Greystar Management Services•Springfield, VA

2d•Onsite

About The Position

The Leasing Professional coordinates the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals. The role handles leasing activities for prospective residents, supports resident satisfaction throughout the lease term, and secures lease renewals. The position includes greeting and qualifying prospects, conducting community tours, processing applications and screenings, preparing lease and move-in documents, and helping ensure smooth move-ins. It also involves monitoring market and competitor conditions, implementing marketing plans and programs, maintaining accurate leasing and resident information in property management software, and ensuring the community and its show units meet company standards. The Leasing Professional follows up with prospects and residents, handles resident and owner concerns, supports lease renewals, and coordinates with maintenance staff on apartment readiness and upkeep. The role may require travel to other properties or business events, and a flexible schedule that includes evening, weekend, and holiday on-call work.

Requirements

Hold all licenses and certifications required by applicable state and local jurisdictions.
Have a valid driver’s license to operate a golf cart on the property.
Be able to work a flexible schedule, including on-call duties during evenings, weekends, and holidays.
Be able to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Be able to work indoors and outdoors in all weather conditions.
Be able to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.

Responsibilities

Perform sales and leasing activities to meet community revenue and occupancy goals, including greeting and qualifying prospects, conducting tours, processing applications and screenings, preparing lease and move-in documents, and supporting smooth move-ins.
Inspect apartments before move-in and coordinate outstanding preparation items with the maintenance team.
Monitor market and competitor conditions and develop and implement short- and long-term marketing plans and occupancy goals.
Follow community policies regarding concessions, specials, and other occupancy programs.
Design and execute marketing activities to generate community traffic, including resident referral and employer outreach programs and internet marketing.
Use on-site property management software to track availability, record traffic and leasing activities, manage resident and prospect data, and capture relevant information.
Inspect the marketing corridor and leasing tour, communicate maintenance needs, maintain appealing show units and amenities, and prepare the leasing office for daily leasing activities.
Follow up with prospects and new residents to support leasing decisions and resident satisfaction through email, notes, cards, calls, or other contacts.
Support the lease renewal program by preparing renewal letters and packages, contacting residents in advance of move-out dates, and ensuring documents are signed and implemented on time.
Respond promptly and courteously to resident and client/owner concerns and questions, resolve problems, and document or route requests to appropriate individuals.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for quarterly or annual bonuses for corporate roles, or weekly, monthly, and/or quarterly bonuses for onsite property roles, based on applicable program terms.